Resolved after 7 hours 29 minutes, affecting GoTo Connect API, on May 7, 2026.
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Affected components
Update timeline
- identified May 07, 2026, 06:31 PM UTC
Our engineers have identified the issue with call recordings and transcripts availability delay and are now actively working towards a resolution. We will provide another update shortly.
- monitoring May 08, 2026, 01:54 AM UTC
Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.
- resolved May 08, 2026, 02:01 AM UTC
We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
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