Locally Outage History

Locally is up right now

Locally had 31 outages in the last 2 years totaling 75h 0m of downtime — averaging 1.3 incidents per month.

There were 31 Locally outages since May 23, 2024 totaling 75h 0m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: http://status.lcly.co

Minor May 8, 2026

Admin panel access issues

Detected by Pingoru
May 08, 2026, 03:23 PM UTC
Resolved
May 08, 2026, 04:32 PM UTC
Duration
1h 8m
Affected: Locally.com
Timeline · 4 updates
  1. investigating May 08, 2026, 03:23 PM UTC

    We are currently investigating this issue.

  2. investigating May 08, 2026, 03:40 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 08, 2026, 04:02 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 08, 2026, 04:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 7, 2026

Daily ShopSense reports delayed

Detected by Pingoru
May 07, 2026, 11:51 AM UTC
Resolved
May 07, 2026, 05:43 PM UTC
Duration
5h 52m
Affected: API (v2 / Headless, Cart, ShopSense, and Marketing)
Timeline · 3 updates
  1. investigating May 07, 2026, 11:51 AM UTC

    We are currently investigating this issue.

  2. investigating May 07, 2026, 12:35 PM UTC

    We are continuing to investigate this issue.

  3. resolved May 07, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 29, 2026

Site outage

Detected by Pingoru
Apr 29, 2026, 04:56 PM UTC
Resolved
Apr 29, 2026, 05:06 PM UTC
Duration
9m
Affected: Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"Hosted Domains & Sites / Locally Landing PagesSame-day DeliveryInventory IngestionDealer Feed IngestionAPI (v1)API (v2 / Headless, Cart, ShopSense, and Marketing)Brand & Retailer Analytics
Timeline · 6 updates
  1. investigating Apr 29, 2026, 04:35 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 29, 2026, 04:54 PM UTC

    All services are now operational. Monitoring and conducting root cause analysis.

  3. investigating Apr 29, 2026, 04:55 PM UTC

    We are continuing to investigate the root cause.

  4. identified Apr 29, 2026, 04:56 PM UTC

    The root cause has been identified.

  5. monitoring Apr 29, 2026, 04:57 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Apr 29, 2026, 05:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 16, 2026

Issue loading locally pages

Detected by Pingoru
Feb 16, 2026, 10:58 PM UTC
Resolved
Feb 17, 2026, 12:01 AM UTC
Duration
1h 3m
Affected: Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"Hosted Domains & Sites / Locally Landing PagesSame-day DeliveryInventory IngestionDealer Feed IngestionAPI (v1)API (v2 / Headless, Cart, ShopSense, and Marketing)Brand & Retailer Analytics
Timeline · 3 updates
  1. investigating Feb 16, 2026, 10:58 PM UTC

    We are currently investigating this issue.

  2. monitoring Feb 16, 2026, 11:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 17, 2026, 12:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 23, 2026

ShopSense reports are delayed

Detected by Pingoru
Jan 23, 2026, 11:49 AM UTC
Resolved
Jan 23, 2026, 08:02 PM UTC
Duration
8h 12m
Affected: API (v2 / Headless, Cart, ShopSense, and Marketing)
Timeline · 2 updates
  1. identified Jan 23, 2026, 11:49 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jan 23, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 22, 2026

Partial ShopSense Inventory Outage

Detected by Pingoru
Jan 22, 2026, 09:21 PM UTC
Resolved
Jan 23, 2026, 08:02 PM UTC
Duration
22h 40m
Affected: API (v2 / Headless, Cart, ShopSense, and Marketing)
Timeline · 2 updates
  1. investigating Jan 22, 2026, 09:21 PM UTC

    We are currently investigating this issue.

  2. resolved Jan 23, 2026, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor January 22, 2026

Inventory Sync Delayed

Detected by Pingoru
Jan 22, 2026, 11:13 AM UTC
Resolved
Jan 22, 2026, 05:39 PM UTC
Duration
6h 26m
Affected: Inventory Ingestion
Timeline · 2 updates
  1. identified Jan 22, 2026, 11:13 AM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jan 22, 2026, 05:39 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 24, 2025

Issue with Store Locators

Detected by Pingoru
Dec 24, 2025, 04:29 PM UTC
Resolved
Dec 24, 2025, 05:54 PM UTC
Duration
1h 25m
Affected: Store Locators
Timeline · 3 updates
  1. identified Dec 24, 2025, 04:29 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Dec 24, 2025, 04:43 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Dec 24, 2025, 05:54 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor December 8, 2025

Issues with dealer data ingestion

Detected by Pingoru
Dec 08, 2025, 03:58 PM UTC
Resolved
Dec 08, 2025, 06:02 PM UTC
Duration
2h 4m
Affected: Dealer Feed Ingestion
Timeline · 4 updates
  1. investigating Dec 08, 2025, 03:58 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 08, 2025, 04:56 PM UTC

    We are still investigating delays with ingesting dealer data. We will send another update as soon as possible.

  3. monitoring Dec 08, 2025, 05:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 08, 2025, 06:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major October 17, 2025

General outage

Detected by Pingoru
Oct 17, 2025, 10:10 PM UTC
Resolved
Oct 17, 2025, 11:01 PM UTC
Duration
51m
Affected: Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"Hosted Domains & Sites / Locally Landing PagesSame-day DeliveryInventory IngestionAPI (v1)API (v2 / Headless, Cart, ShopSense, and Marketing)
Timeline · 6 updates
  1. investigating Oct 17, 2025, 09:56 PM UTC

    We are investigating a site-wide issue. Thanks for your patience while we investigate.

  2. identified Oct 17, 2025, 10:21 PM UTC

    We have identified the cause of the outage and are working on a fix. We'll report back with an update in 20 minutes.

  3. identified Oct 17, 2025, 10:43 PM UTC

    Thanks for your continued patience. We are still working on a fix. We will post another update in 45 minutes.

  4. identified Oct 17, 2025, 11:08 PM UTC

    A fix has been implemented and we expect services to be fully restored shortly.

  5. monitoring Oct 17, 2025, 11:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 17, 2025, 11:23 PM UTC

    This incident has been resolved. We are still experiencing a slight delay with outbound communications but this should be resolved within 20-30 minutes.

Read the full incident report →

Minor August 20, 2025

Daily ShopSense reports & Inventory Ingestion experiencing errors

Detected by Pingoru
Aug 20, 2025, 01:22 PM UTC
Resolved
Aug 20, 2025, 08:02 PM UTC
Duration
6h 39m
Affected: Inventory IngestionAPI (v2 / Headless, Cart, ShopSense, and Marketing)Brand & Retailer Analytics
Timeline · 4 updates
  1. identified Aug 20, 2025, 01:22 PM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Aug 20, 2025, 01:23 PM UTC

    We are continuing to work on a fix for this issue.

  3. identified Aug 20, 2025, 02:51 PM UTC

    We are continuing to work on a fix for this issue.

  4. resolved Aug 20, 2025, 08:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major August 7, 2025

Service Interruption

Detected by Pingoru
Aug 07, 2025, 06:24 PM UTC
Resolved
Aug 07, 2025, 06:50 PM UTC
Duration
26m
Affected: Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"Hosted Domains & Sites / Locally Landing PagesSame-day DeliveryInventory IngestionDealer Feed IngestionAPI (v1)API (v2 / Headless, Cart, ShopSense, and Marketing)Brand & Retailer Analytics
Timeline · 4 updates
  1. identified Aug 07, 2025, 06:24 PM UTC

    The issue has been identified and a fix is being implemented.

  2. monitoring Aug 07, 2025, 06:26 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Aug 07, 2025, 06:27 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Aug 07, 2025, 07:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor August 6, 2025

Upstream Network Problems

Detected by Pingoru
Aug 06, 2025, 03:32 AM UTC
Resolved
Aug 06, 2025, 04:51 AM UTC
Duration
1h 18m
Affected: Buy it Locally / Carts / TransactionsLocally.comAPI (v2 / Headless, Cart, ShopSense, and Marketing)
Timeline · 6 updates
  1. investigating Aug 06, 2025, 03:32 AM UTC

    We are currently investigating this issue.

  2. identified Aug 06, 2025, 03:40 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Aug 06, 2025, 03:56 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Aug 06, 2025, 04:41 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Aug 06, 2025, 04:50 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved Aug 06, 2025, 04:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 31, 2025

Service issues

Detected by Pingoru
Jul 31, 2025, 07:46 PM UTC
Resolved
Jul 31, 2025, 07:58 PM UTC
Duration
12m
Affected: Store LocatorsProduct LocatorsLocally.comLocally "Pages"Hosted Domains & Sites / Locally Landing PagesBrand & Retailer Analytics
Timeline · 2 updates
  1. identified Jul 31, 2025, 07:46 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Jul 31, 2025, 07:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2025

Maintenance of dealer list ingestion

Detected by Pingoru
Jul 21, 2025, 09:28 PM UTC
Resolved
Jul 21, 2025, 11:56 PM UTC
Duration
2h 27m
Affected: Store LocatorsProduct LocatorsDealer Feed Ingestion
Timeline · 2 updates
  1. identified Jul 21, 2025, 09:28 PM UTC

    We are improving dealer list ingestion. During this time updates to dealer location data may not be propagated to all Locally systems. We will post updates here as we progress through the upgrade.

  2. resolved Jul 21, 2025, 11:56 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 28, 2025

Partial outage with inventory and dealer feed ingestion

Detected by Pingoru
Jun 28, 2025, 12:38 PM UTC
Resolved
Jun 28, 2025, 01:28 PM UTC
Duration
49m
Affected: Inventory IngestionDealer Feed Ingestion
Timeline · 4 updates
  1. investigating Jun 28, 2025, 12:38 PM UTC

    We are currently investigating this issue.

  2. identified Jun 28, 2025, 01:00 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 28, 2025, 01:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 28, 2025, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2025

Analytics downtime due to upstream GCP outage

Detected by Pingoru
Jun 12, 2025, 07:06 PM UTC
Resolved
Jun 12, 2025, 08:59 PM UTC
Duration
1h 53m
Affected: Brand & Retailer Analytics
Timeline · 2 updates
  1. identified Jun 12, 2025, 07:06 PM UTC

    Analytics are currently unavailable due to a GCP outage: https://status.cloud.google.com/regional/americas Updates are available from Google here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

  2. resolved Jun 12, 2025, 08:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 7, 2025

Issues With Inventory Ingestion

Detected by Pingoru
May 07, 2025, 06:33 PM UTC
Resolved
May 07, 2025, 09:21 PM UTC
Duration
2h 48m
Affected: Inventory Ingestion
Timeline · 2 updates
  1. investigating May 07, 2025, 06:33 PM UTC

    We are seeing issues with inventory file ingestion. Files sent since yesterday may not have processed. We are investigating and will post an update as soon as we know more.

  2. resolved May 07, 2025, 09:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major March 15, 2025

Front-end Rendering Issues

Detected by Pingoru
Mar 15, 2025, 01:27 PM UTC
Resolved
Mar 15, 2025, 01:53 PM UTC
Duration
26m
Affected: Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"Hosted Domains & Sites / Locally Landing Pages
Timeline · 4 updates
  1. investigating Mar 15, 2025, 01:27 PM UTC

    We are currently investigating this issue.

  2. identified Mar 15, 2025, 01:30 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 15, 2025, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 15, 2025, 01:53 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 10, 2025

Site Outage

Detected by Pingoru
Mar 10, 2025, 06:55 AM UTC
Resolved
Mar 10, 2025, 08:10 AM UTC
Duration
1h 14m
Affected: Locally.com
Timeline · 6 updates
  1. investigating Mar 10, 2025, 06:55 AM UTC

    We are currently investigating this issue.

  2. investigating Mar 10, 2025, 06:56 AM UTC

    We are aware of an outage affecting some Locally systems. We are investigating.

  3. investigating Mar 10, 2025, 07:00 AM UTC

    We are aware of an outage affecting some Locally systems. We are investigating.

  4. identified Mar 10, 2025, 07:49 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring Mar 10, 2025, 07:58 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 10, 2025, 08:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 24, 2025

Infrastructure issues

Detected by Pingoru
Feb 24, 2025, 01:10 PM UTC
Resolved
Feb 24, 2025, 04:21 PM UTC
Duration
3h 11m
Affected: Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"Hosted Domains & Sites / Locally Landing PagesSame-day DeliveryDealer Feed IngestionAPI (v1)API (v2 / Headless, Cart, ShopSense, and Marketing)
Timeline · 8 updates
  1. investigating Feb 24, 2025, 01:10 PM UTC

    We are currently investigating infrastructure issues which are causing problems with dealer feed/data ingestion and management. Please be patient as we work through this.

  2. investigating Feb 24, 2025, 01:24 PM UTC

    We are continuing to investigate the issue. Thanks for your patience!

  3. identified Feb 24, 2025, 01:44 PM UTC

    We have identified the cause of the issue but are working to restore services to 100% efficiency. We will update the status every 15 minutes until resolved. There is no ETA at this time. Thanks for your patience.

  4. identified Feb 24, 2025, 02:06 PM UTC

    We are continuing to work on a fix. Until further notice, all automatically ingested or manually managed dealer list data will not be reflected on Locally web properties. Additionally, all ingested inventory data will not be reflected on any Locally web properties. Only (dealer and inventory) data that was ingested prior to 2 hours ago will be displayed.

  5. identified Feb 24, 2025, 02:15 PM UTC

    We are continuing to work on a fix for this issue.

  6. identified Feb 24, 2025, 02:48 PM UTC

    We are still working to solve the dealer and inventory data ingestion issue. We will post another update within the next 90 minutes.

  7. monitoring Feb 24, 2025, 04:03 PM UTC

    A fix has been implemented. We expect all data to be back to current status within 90 minutes.

  8. resolved Feb 24, 2025, 04:21 PM UTC

    This incident has been resolved.

Read the full incident report →

Major January 18, 2025

Partial Outage Impacting Locally Systems

Detected by Pingoru
Jan 18, 2025, 05:45 AM UTC
Resolved
Jan 18, 2025, 06:36 AM UTC
Duration
50m
Affected: Locally.com
Timeline · 5 updates
  1. investigating Jan 18, 2025, 05:24 AM UTC

    We are aware of an outage affecting some Locally systems. We are investigating.

  2. identified Jan 18, 2025, 06:19 AM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jan 18, 2025, 06:20 AM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Jan 18, 2025, 06:25 AM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jan 18, 2025, 06:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 24, 2024

Product Locator experiencing slow performance

Detected by Pingoru
Jul 24, 2024, 04:24 PM UTC
Resolved
Jul 24, 2024, 05:51 PM UTC
Duration
1h 27m
Affected: Product Locators
Timeline · 3 updates
  1. investigating Jul 24, 2024, 04:24 PM UTC

    We are currently observing an issue with the product locator performance being degraded.

  2. monitoring Jul 24, 2024, 04:59 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2024, 05:51 PM UTC

    This incident has been resolved.

Read the full incident report →