Locally incident

General outage

Major Resolved View vendor source →

Locally experienced a major incident on October 17, 2025 affecting Store Locators and Product Locators and 1 more component, lasting 51m. The incident has been resolved; the full update timeline is below.

Started
Oct 17, 2025, 10:10 PM UTC
Resolved
Oct 17, 2025, 11:01 PM UTC
Duration
51m
Detected by Pingoru
Oct 17, 2025, 10:10 PM UTC

Affected components

Store LocatorsProduct LocatorsBuy it Locally / Carts / TransactionsLocally.comLocally "Pages"Hosted Domains & Sites / Locally Landing PagesSame-day DeliveryInventory IngestionAPI (v1)API (v2 / Headless, Cart, ShopSense, and Marketing)

Update timeline

  1. investigating Oct 17, 2025, 09:56 PM UTC

    We are investigating a site-wide issue. Thanks for your patience while we investigate.

  2. identified Oct 17, 2025, 10:21 PM UTC

    We have identified the cause of the outage and are working on a fix. We'll report back with an update in 20 minutes.

  3. identified Oct 17, 2025, 10:43 PM UTC

    Thanks for your continued patience. We are still working on a fix. We will post another update in 45 minutes.

  4. identified Oct 17, 2025, 11:08 PM UTC

    A fix has been implemented and we expect services to be fully restored shortly.

  5. monitoring Oct 17, 2025, 11:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Oct 17, 2025, 11:23 PM UTC

    This incident has been resolved. We are still experiencing a slight delay with outbound communications but this should be resolved within 20-30 minutes.