Livestorm incident

Unexpected Usage Consumption Alert Emails Triggered

Minor Resolved View vendor source →

Livestorm experienced a minor incident on October 28, 2025 affecting Livestorm app, lasting 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2025, 04:17 PM UTC
Resolved
Oct 28, 2025, 05:12 PM UTC
Duration
55m
Detected by Pingoru
Oct 28, 2025, 04:17 PM UTC

Affected components

Livestorm app

Update timeline

  1. identified Oct 28, 2025, 04:17 PM UTC

    We identified an issue where our recent migration job within our new billing system unintentionally triggered usage Consumption alerting emails, resulting in automated email warnings being sent to some clients. There is no impact on event performance, usage, or billing, However, some clients may have received unnecessary MAC limit warning emails.

  2. monitoring Oct 28, 2025, 04:21 PM UTC

    We have canceled the migration job responsible for this and are now working to delete all scheduled alert emails to prevent further notifications.

  3. resolved Oct 28, 2025, 05:12 PM UTC

    We have deleted all the scheduled emails, no further unexpected emails will be triggered.