Login Issues Affecting Some Users

Update timeline

1. investigating Feb 24, 2026, 09:16 AM UTC

   We are currently investigating an issue preventing some users from logging into their Livestorm accounts. This issue was triggered by a recent change related to subscription handling. As a result, certain accounts are being incorrectly restricted during the authentication process.

2. identified Feb 24, 2026, 09:17 AM UTC

   The issue has been identified and we have rolled back the change causing this.

3. monitoring Feb 24, 2026, 09:19 AM UTC

   Login functionality has returned to normal, and affected users should now be able to access their accounts without issue. Our team is continuing to monitor authentication and subscription systems closely to ensure full stability.

4. resolved Feb 24, 2026, 09:26 AM UTC

   The issue affecting login for some users has been fully resolved. Following the rollback of the subscription-related change, authentication flows have remained stable, and no further impact has been observed. We have completed our monitoring phase and confirmed that the platform is operating normally. As part of our follow-up, we are conducting an internal review to ensure additional safeguards are in place before reintroducing similar changes in the future. We sincerely apologize for the disruption this caused and thank you for your patience and understanding. If you experience any further issues, please contact us at [email protected].