Livestorm incident
Event creation and event registration failing
Livestorm experienced a major incident on May 14, 2026 affecting Livestorm app, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 14, 2026, 12:54 PM UTC
We have identified an issue with the event creation and registration. When attempting to create or register to an event, the operation does not complete successfully and the user sees an "Internal Server Error" We are currently investigating the issue and we will update you soon.
- identified May 14, 2026, 01:19 PM UTC
We have identified the root cause of this incident. An internal infrastructure component is experiencing saturation, causing event creation and registration operations to fail with an "Internal Server Error." We are actively working on mitigation and will provide updates as the situation progresses.
- monitoring May 14, 2026, 01:22 PM UTC
Event creation and registration should now be working as expected. We are monitoring the situation following the actions taken by our engineering team. Please let us know if you continue to experience any issues.
- monitoring May 14, 2026, 01:24 PM UTC
The infrastructure component has been stabilized and scaled. Event creation and registration should now be working as expected. We are continuing our investigation to determine the root cause of the saturation. We will provide a further update shortly.
- resolved May 14, 2026, 02:03 PM UTC
This incident has been resolved. The root cause was identified as an internal component being overwhelmed by an abnormally large number of scheduled jobs originating from a single source. We have removed the offending jobs and scaled our infrastructure accordingly. All features, including event creation, registration, and automated actions, are now fully operational. We apologize for the inconvenience and will be taking steps to prevent this from happening again.