Livestorm incident

Users are unable to share medias in the room

Resolved after 50 minutes, affecting Livestorm app, on November 29, 2023.

resolved Nov 29, 2023, 09:36 AM UTC

We can confirm that the issue has been fully resolved and there is no further impact on our users in regards to this issue. We appreciate your patience through this, and apologise for any inconvenience that this might have caused.

Started
Nov 29, 2023, 08:45 AM UTC
Resolved
Nov 29, 2023, 09:36 AM UTC
Duration
50m
Detected by Pingoru
Nov 29, 2023, 08:45 AM UTC

Affected components

Livestorm app

Update timeline

  1. identified Nov 29, 2023, 08:45 AM UTC

    Our team has identified an issue in regards to loading the list of uploaded medias in the room. We are actively investigating the issue in order to resolve this. Apologies for the inconvenience.

  2. monitoring Nov 29, 2023, 08:59 AM UTC

    The fix regarding the list of medias has now been released and users should no longer face further issues in regards to this. The cause was found to be related to a library upgrade that has since been reverted.

  3. resolved Nov 29, 2023, 09:36 AM UTC

    We can confirm that the issue has been fully resolved and there is no further impact on our users in regards to this issue. We appreciate your patience through this, and apologise for any inconvenience that this might have caused.

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