Resolved after 1 hour 42 minutes, affecting Livestorm app, on May 15, 2025.
Our team identified the issue, which was caused by an unusual usage pattern that triggered a rare edge case in the platform. This behavior has now been addressed, and no further impact is expected for users. Furthermore, we are working on additional safeguards to prevent this type of incident from occurring in the future.
Affected components
Update timeline
- investigating May 15, 2025, 05:15 PM UTC
Our team has currently identified an issue whereas our platform is currently experiencing a higher loading time than usual, and may be causing pages to be slower or unresponsive. We're investigating the cause and will provide an update as soon as possible.
- investigating May 15, 2025, 06:04 PM UTC
Our team has been able to mitigate this issue, the platform is back to normal at the moment. The latency could have affected the ability of some users to access their rooms and dashboards.
- monitoring May 15, 2025, 06:04 PM UTC
A fix has been implemented to mitigate the issue, and we are monitoring the results.
- resolved May 15, 2025, 06:57 PM UTC
Our team identified the issue, which was caused by an unusual usage pattern that triggered a rare edge case in the platform. This behavior has now been addressed, and no further impact is expected for users. Furthermore, we are working on additional safeguards to prevent this type of incident from occurring in the future.
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