Livestorm Outage History

Livestorm had 20 outages in the last 2 years totaling 16h 54m of downtime — averaging 0.8 incidents per month.

There were 20 Livestorm outages since November 14, 2024 totaling 16h 54m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://livestorm.statuspage.io

Minor September 24, 2026

Live Captions and Translations unavailable

Detected by Pingoru: Sep 24, 2026, 09:00 AM UTC
Resolved: Sep 24, 2026, 09:33 AM UTC
Duration: 33m

Affected: Livestorm app

Timeline · 3 updates

identified Sep 24, 2026, 09:00 AM UTC

We have identified an issue preventing Live Captions and Live Translations from working in sessions. Other features, including joining events, audio, video, screen sharing and chat, are not affected. Our team has found the cause and is working on a fix. We will share an update as soon as possible.
monitoring Sep 24, 2026, 09:24 AM UTC

A fix has been applied, and Live Captions and Translations should work again in new sessions. If captions do not appear in a session that was already running, restarting captions or rejoining the session should resolve it. We are monitoring to confirm everything is stable.
resolved Sep 24, 2026, 09:33 AM UTC

This incident has been resolved. Live Captions and Translations are working normally again. We have also taken steps to prevent this from happening again. We apologize for the inconvenience.

Read the full incident report →

Major July 9, 2026

Session list has latency in some cases

Detected by Pingoru: Jul 09, 2026, 04:41 PM UTC
Resolved: Jul 09, 2026, 05:41 PM UTC
Duration: 1h

Affected: Livestorm app

Timeline · 2 updates

investigating Jul 09, 2026, 04:41 PM UTC

We are currently investigating this issue.
resolved Jul 09, 2026, 05:41 PM UTC

The incident has been resolved. The root cause has been identified and we took measures to fix it.

Read the full incident report →

Major June 11, 2026

Some attendees unable to complete event registration

Detected by Pingoru: Jun 11, 2026, 12:14 PM UTC
Resolved: Jun 11, 2026, 12:34 PM UTC
Duration: 20m

Affected: Livestorm app

Timeline · 3 updates

identified Jun 11, 2026, 12:14 PM UTC

We have identified an issue that prevented some attendees from completing registration on Livestorm event registration pages. During the affected period, clicking the "Receive access link" button did not complete the sign-up. Already-registered attendees and their access links were not affected, and no data was lost. We have identified the cause and applied a fix. Registration is being restored, and we are monitoring to confirm full recovery. We'll post an update shortly. We apologize for the inconvenience.
monitoring Jun 11, 2026, 12:33 PM UTC

A fix has been deployed and event registration is now working normally. Attendees can complete registration and receive their access link as expected. We are monitoring closely to confirm everything remains stable. Thank you for your patience.
resolved Jun 11, 2026, 12:34 PM UTC

This incident has been resolved. Event registration is fully operational, and all attendees can register and receive their access link normally. Already-registered attendees were unaffected and no data was lost. We apologize for the disruption and appreciate your patience.

Read the full incident report →

Critical May 27, 2026

Elevated Errors Affecting Platform Access

Detected by Pingoru: May 27, 2026, 03:08 PM UTC
Resolved: May 27, 2026, 03:33 PM UTC
Duration: 24m

Timeline · 4 updates

investigating May 27, 2026, 03:08 PM UTC

We are currently investigating an issue causing some users to encounter a 503 Service Temporarily Unavailable error when accessing the platform. Our team is actively working to identify the root cause and restore normal service as quickly as possible. We will provide further updates as soon as more information becomes available.
identified May 27, 2026, 03:22 PM UTC

A change introduced during a Kubernetes cluster upgrade disrupted internal connections within our infrastructure, resulting in service unavailability. We are currently evaluating a rollback to restore connectivity and resume normal service as quickly as possible. We will provide another update as soon as remediation is underway.
monitoring May 27, 2026, 03:24 PM UTC

The remediation has been applied and service availability has been restored. We are monitoring the platform closely to ensure that internal connectivity remains stable and that no further disruptions occur following the Kubernetes cluster upgrade issue.
resolved May 27, 2026, 03:33 PM UTC

This incident has been resolved. Service availability has been fully restored, and monitoring confirms that the platform is operating normally. The disruption was caused by a change introduced during a Kubernetes cluster upgrade, which affected internal cluster connectivity. We will continue reviewing the incident to prevent similar occurrences in the future. We apologize for the inconvenience.

Read the full incident report →

Notice May 19, 2026

Login with Google or Microsoft SSO is currently failing

Detected by Pingoru: May 19, 2026, 08:15 AM UTC
Resolved: May 19, 2026, 08:28 AM UTC
Duration: 13m

Timeline · 4 updates

investigating May 19, 2026, 08:15 AM UTC

We have identified an issue causing login attempts via Google SSO and Microsoft SSO to fail silently. Our team is actively investigating the root cause and working to mitigate the issue as quickly as possible.
identified May 19, 2026, 08:23 AM UTC

We have identified the cause of the issue: recent changes made to strengthen reCAPTCHA security introduced an unintended side effect that disrupted SSO login. We are rolling back these changes and continuing to monitor the situation closely.
monitoring May 19, 2026, 08:27 AM UTC

The rollback has been completed, and SSO login via Google and Microsoft is now functioning as expected. We are continuing to monitor the situation closely to ensure the issue is fully resolved.
resolved May 19, 2026, 08:28 AM UTC

The issue affecting Google and Microsoft SSO login has been resolved following the rollback. We have confirmed that SSO authentication is functioning as expected.

Read the full incident report →

Major May 18, 2026

Observed latency on the platform

Detected by Pingoru: May 18, 2026, 01:16 PM UTC
Resolved: May 18, 2026, 01:48 PM UTC
Duration: 32m

Affected: Livestorm app

Timeline · 3 updates

investigating May 18, 2026, 01:16 PM UTC

Our team has identified an ongoing issue where the platform is experiencing higher-than-usual loading times. At the moment, the Events list page may fail to load, and event creation may intermittently fail. Some users may also experience slow or unresponsive pages. We are actively investigating the root cause and rolling out fixes. We will share another update as soon as more information becomes available.
monitoring May 18, 2026, 01:33 PM UTC

Our team was successfully able to mitigate the issue and the platform is now accessible as required. We're continuing to monitor the issue to ensure that users have no further impact in regards to this. We apologize for any inconvenience caused to this end.
resolved May 18, 2026, 01:48 PM UTC

Following our monitoring over the past few minutes, we can confirm that there is no longer any ongoing impact related to this issue. Users should now be able to access the platform and its features as expected. We sincerely apologize for any inconvenience caused and appreciate your patience while we worked to resolve this.

Read the full incident report →

Major May 14, 2026

Event creation and event registration failing

Detected by Pingoru: May 14, 2026, 11:45 PM UTC
Resolved: May 14, 2026, 11:46 PM UTC
Duration: 15s

Affected: Livestorm app

Timeline · 5 updates

investigating May 14, 2026, 10:19 PM UTC

We have identified an issue with the event creation and registration. When attempting to create or register to an event, the operation does not complete successfully and the user sees an "Internal Server Error" We are currently investigating the issue and we will update you soon.
identified May 14, 2026, 10:46 PM UTC

We have identified the root cause of this incident. An internal infrastructure component is experiencing saturation, causing event creation and registration operations to fail with an "Internal Server Error." We are actively working on mitigation and will provide updates as the situation progresses.
monitoring May 14, 2026, 10:46 PM UTC

Event creation and registration should now be working as expected. We are monitoring the situation following the actions taken by our engineering team. Please let us know if you continue to experience any issues.
monitoring May 14, 2026, 11:45 PM UTC

This incident has now been resolved. The root cause was identified as an internal component being overwhelmed by an unusually high volume of scheduled jobs originating from a single source. We have since removed the problematic jobs and scaled the infrastructure accordingly. All features, including event creation, registration, access to event rooms, and automated actions, are now fully operational. We sincerely apologize for the inconvenience and are taking steps to prevent this from happening again.
resolved May 14, 2026, 11:46 PM UTC

This incident has now been resolved. The root cause was identified as an internal component being overwhelmed by an unusually high volume of scheduled jobs originating from a single source. We have since removed the problematic jobs and scaled the infrastructure accordingly. All features, including event creation, registration, access to event rooms, and automated actions, are now fully operational. We sincerely apologize for the inconvenience and are taking steps to prevent this from happening again.

Read the full incident report →

Major April 29, 2026

Users are unable to join the event room

Detected by Pingoru: Apr 29, 2026, 09:30 AM UTC
Resolved: Apr 29, 2026, 09:47 AM UTC
Duration: 17m

Affected: Livestorm app

Timeline · 3 updates

investigating Apr 29, 2026, 09:30 AM UTC

Our team has been alerted of an issue whereas users have been unable to join the room. We're investigating the cause and will provide an update as soon as possible. We are sorry for the inconvenience caused.
monitoring Apr 29, 2026, 09:37 AM UTC

We recently deployed an update to one of our infrastructure components that caused this issue. This change has now been rolled back, users should be able to join the rooms at the moment, and we are continuing to closely monitor the situation.
resolved Apr 29, 2026, 09:47 AM UTC

The issue has now been resolved following the rollback of the recent infrastructure update. Normal behavior has been restored, and no further impact has been observed. We apologize for any inconvenience this may have caused and appreciate your patience. We will continue monitoring to ensure ongoing stability and prevent recurrence.

Read the full incident report →

Minor March 10, 2026

Event list degraded

Detected by Pingoru: Mar 10, 2026, 12:44 PM UTC
Resolved: Mar 10, 2026, 12:59 PM UTC
Duration: 15m

Affected: Livestorm app

Timeline · 3 updates

investigating Mar 10, 2026, 12:44 PM UTC

We are investigating an issue affecting a subset of users where the Events list fails to load. Not all users are impacted. We are actively investigating the root cause. No action is needed on your end. We will provide an update as soon as we have more information.
monitoring Mar 10, 2026, 12:52 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Mar 10, 2026, 12:59 PM UTC

This incident has been resolved.

Read the full incident report →

Major March 9, 2026

Events List degraded

Detected by Pingoru: Mar 09, 2026, 10:31 AM UTC
Resolved: Mar 09, 2026, 11:00 AM UTC
Duration: 28m

Affected: Livestorm app

Timeline · 4 updates

investigating Mar 09, 2026, 10:31 AM UTC

We are investigating an issue affecting a subset of users where the Events list fails to load. Not all users are impacted. We are actively investigating the root cause. No action is needed on your end. We will provide an update as soon as we have more information.
investigating Mar 09, 2026, 10:42 AM UTC

Resolved – Events List Degraded The issue causing the Events list to fail to load for a subset of users has been resolved. We rolled back a recent change which has restored normal service. We are continuing to investigate the root cause and will take steps to prevent recurrence. If you are still experiencing issues, please contact our support team.
investigating Mar 09, 2026, 10:48 AM UTC

We are continuing to investigate this issue.
resolved Mar 09, 2026, 11:00 AM UTC

The issue affecting the Events list for a subset of users has been resolved and the service is now operating normally. Our team will continue monitoring the situation to ensure everything remains stable.

Read the full incident report →

Minor March 4, 2026

Event Duplication Failing

Detected by Pingoru: Mar 04, 2026, 09:23 AM UTC
Resolved: Mar 04, 2026, 12:19 PM UTC
Duration: 2h 56m

Affected: Livestorm app

Timeline · 4 updates

identified Mar 04, 2026, 09:23 AM UTC

We have identified an issue where duplicating an event fails for some users. When attempting to duplicate an existing Event, the operation does not complete successfully and the user sees an "Internal Server Error" This appears to be related to an internal URL generation error triggered during the event creation process, we have worked on a potential fix and will keep you posted, thanks!
identified Mar 04, 2026, 10:45 AM UTC

We have identified the root cause of the issue. It was introduced by our recent Ruby upgrade which embeds a new version of OpenSSL, and is affecting event duplication in specific cases where there is a logo and/or a cover image on the registration page. We are rolling back the backend change to restore normal behavior.
monitoring Mar 04, 2026, 12:03 PM UTC

The backend change that introduced the Ruby/OpenSSL upgrade has been rolled back. We are now monitoring the system to ensure stability and normal operation.
resolved Mar 04, 2026, 12:19 PM UTC

The incident has been resolved. The backend change introducing the Ruby/OpenSSL upgrade has been rolled back, and normal functionality has been restored. Monitoring confirms that the system is stable and event duplication is working as expected. We apologize for any inconvenience this may have caused.

Read the full incident report →

Major February 24, 2026

Login Issues Affecting Some Users

Detected by Pingoru: Feb 24, 2026, 09:16 AM UTC
Resolved: Feb 24, 2026, 09:26 AM UTC
Duration: 10m

Affected: Livestorm app

Timeline · 4 updates

investigating Feb 24, 2026, 09:16 AM UTC

We are currently investigating an issue preventing some users from logging into their Livestorm accounts. This issue was triggered by a recent change related to subscription handling. As a result, certain accounts are being incorrectly restricted during the authentication process.
identified Feb 24, 2026, 09:17 AM UTC

The issue has been identified and we have rolled back the change causing this.
monitoring Feb 24, 2026, 09:19 AM UTC

Login functionality has returned to normal, and affected users should now be able to access their accounts without issue. Our team is continuing to monitor authentication and subscription systems closely to ensure full stability.
resolved Feb 24, 2026, 09:26 AM UTC

The issue affecting login for some users has been fully resolved. Following the rollback of the subscription-related change, authentication flows have remained stable, and no further impact has been observed. We have completed our monitoring phase and confirmed that the platform is operating normally. As part of our follow-up, we are conducting an internal review to ensure additional safeguards are in place before reintroducing similar changes in the future. We sincerely apologize for the disruption this caused and thank you for your patience and understanding. If you experience any further issues, please contact us at [email protected].

Read the full incident report →

Minor February 3, 2026

Degraded Performance Related to Session Roles & Permissions

Detected by Pingoru: Feb 03, 2026, 10:53 AM UTC
Resolved: Feb 03, 2026, 01:53 PM UTC
Duration: 3h

Affected: Livestorm app

Timeline · 6 updates

investigating Feb 03, 2026, 10:53 AM UTC

Following the rollout of the new session roles & permissions feature, we’ve identified degraded performance across parts of the platform. Some users may experience slow loading times, delays, or intermittent errors when managing or interacting with session roles and permissions. Our engineering team is actively investigating the root cause and working on mitigations to stabilize performance.
identified Feb 03, 2026, 11:14 AM UTC

We’ve identified that the degraded performance only occurs when managing session roles at the same time as event creation. Managing or updating session roles after the event has been created is not impacted and works as expected.
monitoring Feb 03, 2026, 12:07 PM UTC

The issues affecting users’ ability to join events have been stabilized. This was caused by a temporary spike in activity impacting the Session Roles service. The performance issue related to managing roles during event creation remains under investigation, and we are currently deploying a fix to resolve it.
monitoring Feb 03, 2026, 12:53 PM UTC

Managing roles during event creation has been resolved. We will continue to monitor the system to ensure complete stability.
monitoring Feb 03, 2026, 12:54 PM UTC

We are continuing to monitor for any further issues.
resolved Feb 03, 2026, 01:53 PM UTC

The issue has now been fully resolved with a permanent fix. Event creation and role assignments are functioning normally. The situation is stable, and users can successfully manage session roles while participants are able to join their sessions without any issues. Thank you for your patience, and we apologize for any inconvenience this may have caused.

Read the full incident report →

Critical January 29, 2026

Livestorm App is Unavailable

Detected by Pingoru: Jan 29, 2026, 10:16 AM UTC
Resolved: Jan 29, 2026, 11:10 AM UTC
Duration: 54m

Affected: Livestorm app

Timeline · 4 updates

investigating Jan 29, 2026, 10:16 AM UTC

Livestorm is currently inaccessible. This appears to be related to an unusually high load on the platform. Our engineering team is actively investigating the situation and working to restore access as quickly as possible. We will share updates as more information becomes available. We apologize for the inconvenience and appreciate your patience.
identified Jan 29, 2026, 10:45 AM UTC

Our team has mitigated the issue and is in the process of recovering the platform. The platform is now accessible but operating with degraded performance and limited functionality. We are continuing the recovery efforts to fully restore normal access and performance.
identified Jan 29, 2026, 10:46 AM UTC

We are continuing to work on a fix for this issue.
resolved Jan 29, 2026, 11:10 AM UTC

The platform has now been fully re-stabilized and is accessible again. We can confirm that users are no longer experiencing issues accessing the platform, and full functionality has been restored. We apologize for the inconvenience this may have caused and thank you for your patience.

Read the full incident report →

Critical January 28, 2026

Meeting Room Speaker Streams are Unstable

Detected by Pingoru: Jan 28, 2026, 01:16 PM UTC
Resolved: Jan 28, 2026, 02:29 PM UTC
Duration: 1h 13m

Affected: Livestorm app

Timeline · 3 updates

investigating Jan 28, 2026, 01:16 PM UTC

We are currently experiencing an issue in Livestorm Meeting rooms where viewers may not see other speakers on stage and may experience audio echos. Our engineering team is actively investigating the cause and working to restore full functionality. We apologize for the disruption and will provide updates as soon as we have more information.
monitoring Jan 28, 2026, 01:24 PM UTC

We have rolled back the change that caused this issue. Speaker streams are now visible and audible as expected. Our team is continuing to work on a permanent fix.
resolved Jan 28, 2026, 02:29 PM UTC

The issue has been resolved. The disruption was caused by a new flow that was recently introduced. We have reverted the change and monitored the situation, and everything is now back to normal. We apologize for any inconvenience this may have caused and thank you for your patience.

Read the full incident report →

Major January 28, 2026

Livestorm Marketing Website is currently unavailable

Detected by Pingoru: Jan 28, 2026, 09:29 AM UTC
Resolved: Jan 28, 2026, 09:35 AM UTC
Duration: 6m

Timeline · 3 updates

investigating Jan 28, 2026, 09:29 AM UTC

We have identified an issue affecting our marketing website (https://livestorm.co/ ), which is currently unavailable. Please note that the Livestorm application (https://app.livestorm.co/ ) remains fully operational and is not impacted. Our team is actively working on resolving this issue and will provide updates as soon as more information becomes available. Thank you for your patience.
identified Jan 28, 2026, 09:31 AM UTC

Our team is rolling back the latest release and applying a fix, our marketing website will be back soon
resolved Jan 28, 2026, 09:35 AM UTC

The marketing website has been restored and is operating normally. We will continue monitoring the situation to ensure continued stability. We apologize for any inconvenience this may have caused.

Read the full incident report →

Minor January 27, 2026

Live Captions Temporary Disruption

Detected by Pingoru: Jan 27, 2026, 11:36 AM UTC
Resolved: Jan 27, 2026, 12:28 PM UTC
Duration: 52m

Affected: Livestorm app

Timeline · 3 updates

identified Jan 27, 2026, 11:36 AM UTC

We are currently experiencing a disruption affecting the Live Captions feature. Our team is actively monitoring the situation and working to ensure the system returns to normal operation as soon as possible. We’ll keep you updated as we have more information.
monitoring Jan 27, 2026, 12:08 PM UTC

A fix has been applied, and the system should return to normal operation shortly. We are currently monitoring the situation to ensure stability and will provide further updates if needed.
resolved Jan 27, 2026, 12:28 PM UTC

The issue affecting Live Captions has been resolved. The audio stream pipelines and consumers have recovered and are now fully in sync, so Live Captions are being generated again as expected. We apologize for any inconvenience this disruption may have caused and appreciate your patience while we resolved the issue.

Read the full incident report →

Major December 17, 2025

Creating Events from the Dashboard isn't Working

Detected by Pingoru: Dec 17, 2025, 09:25 AM UTC
Resolved: Dec 17, 2025, 10:15 AM UTC
Duration: 50m

Affected: Livestorm app

Timeline · 5 updates

investigating Dec 17, 2025, 09:25 AM UTC

We’ve identified an issue that is preventing new events from being created via the dashboard. As a result, attempts to create events may not complete successfully. We are currently investigating the root cause and rolling back any recent changes that might have triggered this issue. In the meantime, if you encounter difficulties, you can continue creating events using our Public APIs until the dashboard functionality is fully restored.
investigating Dec 17, 2025, 09:31 AM UTC

The issue has been identified and we are currently rolling back the change that have caused this
identified Dec 17, 2025, 09:31 AM UTC

The issue has been identified and we are currently rolling back the change that have caused this
monitoring Dec 17, 2025, 10:14 AM UTC

A fix has been implemented. Event creation from the dashboard is now fully operational. We are adding additional monitoring and safeguards to prevent similar issues in the future.
resolved Dec 17, 2025, 10:15 AM UTC

Event creation from the dashboard is now fully operational. We apologize for the inconvenience and appreciate your patience. If you continue to experience any issues, please contact our support team.

Read the full incident report →

Minor October 28, 2025

Unexpected Usage Consumption Alert Emails Triggered

Detected by Pingoru: Oct 28, 2025, 04:17 PM UTC
Resolved: Oct 28, 2025, 05:12 PM UTC
Duration: 55m

Affected: Livestorm app

Timeline · 3 updates

identified Oct 28, 2025, 04:17 PM UTC

We identified an issue where our recent migration job within our new billing system unintentionally triggered usage Consumption alerting emails, resulting in automated email warnings being sent to some clients. There is no impact on event performance, usage, or billing, However, some clients may have received unnecessary MAC limit warning emails.
monitoring Oct 28, 2025, 04:21 PM UTC

We have canceled the migration job responsible for this and are now working to delete all scheduled alert emails to prevent further notifications.
resolved Oct 28, 2025, 05:12 PM UTC

We have deleted all the scheduled emails, no further unexpected emails will be triggered.

Read the full incident report →

Major November 25, 2024

Unable to start session recordings due to issues from our provider: Dolby

Detected by Pingoru: Nov 25, 2024, 12:10 PM UTC
Resolved: Nov 25, 2024, 01:59 PM UTC
Duration: 1h 49m

Affected: Livestorm app

Timeline · 3 updates

investigating Nov 25, 2024, 12:10 PM UTC

Our replay provider is currently facing an issue and we are currently investigating it. As a result, you may experience some issues with session recordings on Livestorm and for most sessions created since this morning, recordings might not have been generated. We are really sorry for the inconvenience caused and are actively investigating.
monitoring Nov 25, 2024, 12:50 PM UTC

Our providers have now resolved the underlying issue that were blocking the recordings. Users should no longer have any further issues in regards to these. We apologise for the inconveniences caused and are actively compiling the list of affected recordings.
resolved Nov 25, 2024, 01:59 PM UTC

We can now confirm that users have indeed not faced any further impact relative to the session recordings. Apologies for the inconvenience caused due to this incident.

Read the full incident report →