LiveKit incident
Elevated error rate on LiveKit Inference (google/gemma-4-31b-it)
LiveKit experienced a minor incident on August 6, 2026 affecting Global Inference, lasting 7h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Aug 06, 2026, 07:47 PM UTC
Between approximately 18:45 and 19:15 UTC today, a subset of LiveKit Inference requests using the google/gemma-4-31b-it model returned errors. Affected agent sessions would have seen an LLM request error on those requests. Other models and other LiveKit services were not affected. No action is needed on your part. If you continue to see errors, please reach out to support. We apologize for the disruption.
- identified Aug 06, 2026, 07:51 PM UTC
We are actively investigating elevated error rate on LiveKit Inference (google/gemma-4-31b-it)
- monitoring Aug 06, 2026, 09:08 PM UTC
A burst of requests has increased the failure rate. Both primary and secondary model providers failed to fulfill the requests at the time; we are root-causing the issue. We are continuing to monitor.
- resolved Aug 07, 2026, 02:51 AM UTC
Today there was an issue with one of our GPU providers that caused it run at about 50% capacity. Requests above capacity return 503s, which we route to another, fallback provider. This fallback provider was not able to rise to the occasion and also returned 503s. In the very near future we will be onboarding additional providers to avoid these kinds of issues.