LiveKit incident

Identified increased agent join latencies in eu-central

Minor Resolved View vendor source →

LiveKit experienced a minor incident on September 5, 2026 affecting Europe Central - Cloud Agents, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 05, 2026, 11:36 PM UTC
Resolved
Sep 06, 2026, 01:12 AM UTC
Duration
1h 35m
Detected by Pingoru
Sep 05, 2026, 11:36 PM UTC

Affected components

Europe Central - Cloud Agents

Update timeline

  1. identified Sep 05, 2026, 11:36 PM UTC

    We have identified an issue with LiveKit Cloud hosted agents in eu-central. Existing agents in eu-central are facing scaling issues resulting in increased join latencies. Existing agents are still functional and can serve sessions normally, but they may be slower to join new sessions. Additionally, new agents cannot be created in this region. We are actively working on a mitigation to alleviate this issue. We will provide another update as soon as possible.

  2. monitoring Sep 06, 2026, 12:24 AM UTC

    We have applied a mitigation and believe that symptoms should be improving. We will update again with confirmation as soon as possible.

  3. resolved Sep 06, 2026, 01:12 AM UTC

    The mitigation was successful and users shouldn't notice any issues with join latencies or creating new agents. We will follow up as soon as possible with a postmortem.