LiveKit incident

Observability upload and Agent Simulations failures

Critical Resolved View vendor source →

LiveKit experienced a critical incident on October 13, 2026 affecting Cloud Dashboard (cloud.livekit.io), lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Oct 13, 2026, 10:01 AM UTC
Resolved
Oct 13, 2026, 01:44 PM UTC
Duration
3h 43m
Detected by Pingoru
Oct 13, 2026, 10:01 AM UTC

Affected components

Cloud Dashboard (cloud.livekit.io)

Update timeline

  1. investigating Oct 13, 2026, 10:01 AM UTC

    We are investigating an issue with Agent Insights. Some recent agent sessions may be missing from the Sessions list or shown as “In progress”. Agent sessions themselves are not affected. We will post an update shortly.

  2. identified Oct 13, 2026, 10:45 AM UTC

    We have identified the cause of the agent insights issue and are working on a fix.

  3. identified Oct 13, 2026, 11:40 AM UTC

    We are continuing to work on a fix for this issue.

  4. identified Oct 13, 2026, 01:15 PM UTC

    Agent Insights is operational, and session data has been storing normally since 12:40 UTC. We are still investigating an issue with Simulations. Simulation runs may complete without a transcript, summary, or verdict. We will post an update shortly.

  5. resolved Oct 13, 2026, 01:44 PM UTC

    This incident has been resolved. Between 08:15 and 12:35 UTC, agents were not able to upload agent observability data to LiveKit's servers in all regions. Agent sessions completed normally, but, unfortunately, any Agent Insights data which attempted to upload within that window (traces/transcripts/logs/recordings) is unrecoverable. The ability to download existing Agent Insights data was impaired until 13:15 UTC. Agent Simulations were unavailable due to a upstream dependency and came back online at 13:25 UTC. Sincere apologies for the impact. We will follow up with a postmortem as soon as possible.