Listrak experienced a notice incident on September 8, 2025, lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Sep 08, 2025, 11:04 AM UTC
During our scheduled network maintenance, we had a few system services that did not recover as expected. This specifically impacted scheduled broadcast email and SMS sends for our NextGen clients. Our network engineers identified the issue and fully restored services. This degradation would have caused send delays for scheduled broadcast email messages between 5:00 AM to 6:45 AM EST. All sends scheduled during that timeframe have been properly processed.