Liquid Web incident
Apache Service Disruption Following ModSecurity Update
Liquid Web experienced a major incident on July 15, 2026 affecting Cloud Dedicated and Cloud VPS Hosting, lasting 7d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 15, 2026, 09:35 PM UTC
We are investigating an issue affecting Apache services on our servers following a recent EasyApache ModSecurity update. Customers on affected servers may experience websites being unavailable, HTTP errors, or connection timeouts. Our Engineering team is currently working to restore services. Need help? Chat with us or create a ticket via my.liquidweb.com. We appreciate your patience and understanding while we work to restore normal service.
- monitoring Jul 15, 2026, 11:57 PM UTC
A fix has been implemented, and our Engineering team is monitoring the affected servers to confirm Apache services remain stable.
- resolved Jul 23, 2026, 06:50 PM UTC
This incident has been resolved.