LINQ Connect Performance Degradation

Update timeline

1. identified Mar 09, 2026, 02:17 PM UTC

   LINQ School Nutrition has identified an issue currently being reported by parents using LINQ Connect. Affected Platforms iOS devices Android devices Users accessing LINQ Connect through the mobile application and/or a web browser What Users May Experience Slowness within the platform Increased load times Difficulty accessing the system Challenges during checkout Our team is actively investigating the situation and working to restore normal performance as quickly as possible. Additional updates will be provided as more information becomes available. Thank you for your patience as we work to resolve this issue.

2. investigating Mar 09, 2026, 02:43 PM UTC

   Service Update: Investigating We continue to investigate the issues previously mentioned that are being reported by parents using LINQ Connect. Affected Platforms iOS devices Android devices Users accessing LINQ Connect through the mobile application and/or a web browser What Users May Experience Slowness within the platform Increased load times Difficulty accessing the system Challenges during checkout Our team remains actively engaged in investigating the situation and is working to restore normal performance as quickly as possible. We will provide additional updates as more information becomes available. Thank you for your continued patience. LINQ School Nutrition Team

3. investigating Mar 09, 2026, 03:33 PM UTC

   Service Update: Temporary Disablement of School Menus (Guest View) As part of our ongoing investigation into the issues previously reported with LINQ Connect, we have temporarily disabled the “School Menus” feature in the Guest View on the LINQ Connect main page. Who This Impacts Guest Users (users without a LINQ Connect account) accessing School Menus from the LINQ Connect main page What Is Not Impacted Parents or guardians logged into their LINQ Connect accounts can still access School Menus from within their account without disruption. Our team continues to actively investigate and work toward restoring full functionality to the Guest View as quickly as possible. Additional updates will be provided as more information becomes available. Thank you for your continued patience. LINQ School Nutrition Team

4. investigating Mar 09, 2026, 04:34 PM UTC

   Service Update: School Menus (Guest View) Disabled The “School Menus” feature in the Guest View on the LINQ Connect main page remains temporarily disabled. Our team continues to investigate and monitor the performance and behavior of the system to ensure stability and a reliable experience for all users. We appreciate your patience as we work to restore full functionality. Additional updates will be provided as more information becomes available. LINQ School Nutrition Team

5. investigating Mar 09, 2026, 09:05 PM UTC

   Status Update: LINQ Connect School Menus The School Menus feature remains temporarily disabled in Guest View on the LINQ Connect main page. Some authenticated users (parent accounts) may also experience intermittent issues when attempting to view menus. Our team is continuing to monitor system performance and investigate these issues as we work toward a full resolution to ensure a stable and reliable experience for all users. Accessing Menu Plans and Nutrient Information Districts can continue to access recipe and nutrient details by using reports within the LSN District Portal. The Recipe Nutrient and Menu Calendar reports allow you to capture the necessary data. If needed, these reports can also be scheduled to automatically send to other staff members (such as district administrators, nurses, or other personnel) while the School Menus feature is limited. Steps to run the report: Go to Reports Select Menu Planning Choose Menu Calendar and/or Recipe Nutrient Select the Menu Plan(s) you want to review Templates can be created for both reports (for example, you can make templates for your Elementary Breakfast, Middle School Breakfast, High School Breakfast, etc.) Automating Reports for District Administrators To automate the report: Create a Report Template with the desired Menu Plan and nutrient selections. Go to Reports → Report Scheduler. Select Add New Schedule. Choose the Report Template you created. Set the Destination Type to Email. Enter the recipient email addresses (such as nurses or administrators) Choose the needed frequency (daily, weekly, etc.) Click Save We appreciate your patience and understanding as we continue working to restore full functionality. Additional updates will be provided as more information becomes available. LINQ School Nutrition Team

6. investigating Mar 10, 2026, 01:41 PM UTC

   Status Update – LINQ Connect School Menus We apologize that School Menus (Guest View) remains disabled at this time. Our team is continuing to monitor system performance and investigate the issue as we work toward a full resolution and a stable, reliable experience for all users. Accessing Menus: All users can still view menus by signing into their LINQ Connect accounts. Menus are accessible through: Desktop web browser Mobile devices using a web browser The LINQ Connect mobile application Accessing Recipe and Nutrient Details: Districts can continue to access recipe and nutrient details using reports within the LSN District Portal. The Menu Calendar and Recipe Nutrient reports provide the necessary data. Steps to run the report: Go to Reports Select Menu Planning Choose Menu Calendar and/or Recipe Nutrient Select the Menu Plan(s) you want to review To automate the report: Create a Report Template with the desired Menu Plan and nutrient selections Go to Reports → Report Scheduler Select Add New Schedule Choose the Report Template you created Set the Destination Type to Email Enter the recipient email addresses (such as nurses or administrators) Choose the needed frequency (daily, weekly, etc.) Click Save We appreciate your patience and will continue to provide updates as progress is made. LINQ School Nutrition Team

7. investigating Mar 10, 2026, 04:02 PM UTC

   Status Update – LINQ Connect School Menus (Guest View ONLY) Our team continues to investigate the current issue affecting School Menus (Guest View ONLY). At this time, School Menus via Guest View remain temporarily disabled while we work toward a resolution. All users can still view menus by signing into their LINQ Connect accounts. Menus remain accessible through: • Desktop web browser • Mobile devices using a web browser • The LINQ Connect mobile application For parents who do not yet have accounts, they can create one for free and link their students to view menus directly. This provides a simple way to access menus while Guest View is unavailable. We understand this may be frustrating for parents trying to view school menus, and we sincerely appreciate your patience. Rest assured, resolving this issue remains a top priority for our team, and we will continue to provide updates as more information becomes available. LINQ School Nutrition Team

8. investigating Mar 10, 2026, 06:01 PM UTC

   Status Update – LINQ Connect School Menus (Guest View ONLY) Our engineering team is making strong progress on restoring Guest access to School Menus via LINQ Connect. We’re actively working toward bringing this functionality back as quickly as possible. In the meantime, menus remain available through: Desktop web browser Mobile devices using a web browser The LINQ Connect mobile application Parents without accounts can create one for free and link their students to view menus directly. This provides a seamless way to access menus while Guest View is temporarily unavailable. We greatly appreciate your patience and understanding. Updates will be shared as soon as additional information becomes available. Thank you, LINQ School Nutrition Team

9. investigating Mar 10, 2026, 08:01 PM UTC

   Status Update - LINQ Connect School Menus (Guest View ONLY) Our engineering team continues to actively work on the issue impacting Guest access to School Menus via LINQ Connect. At this time, School Menus via Guest View remain temporarily disabled while we work toward implementing a resolution. Menus remain available through: Desktop web browsers Mobile web browsers The LINQ Connect mobile application Parents without accounts can still create one free of charge and link their students to view menus directly. This provides a simple and reliable way to access menus while Guest View is temporarily unavailable. Thank you, LINQ School Nutrition Team

10. investigating Mar 10, 2026, 10:00 PM UTC

    Status Update – LINQ Connect School Menus (Guest View ONLY) Our engineering team continues to work toward implementing a resolution for the issue impacting Guest access to School Menus via LINQ Connect. At this time, School Menus via Guest View remain temporarily disabled. Menus remain available through: Desktop web browsers Mobile web browsers The LINQ Connect mobile application Parents without accounts can still create one free of charge and link their students to view menus directly. This provides a simple and reliable way to access menus while Guest View is temporarily unavailable. If you need to share menu or nutrition data with other parties within the district, you can generate Recipe Nutrient reports and Menu Calendars directly within LINQ School Nutrition (LSN). These reports can also be automated via the Report Scheduler and emailed to recipients until Guest View access is fully restored. This will be the final update for today. Updates will resume tomorrow morning, as we anticipate that School Menus via Guest View may remain temporarily disabled into tomorrow while our team continues working toward a resolution. Thank you for your continued patience, LINQ School Nutrition Team

11. investigating Mar 11, 2026, 01:00 PM UTC

    Status Update – LINQ Connect School Menus (Guest View Only) Our engineering team continues working toward a resolution for the issue affecting Guest access to School Menus through LINQ Connect. At this time, School Menus via Guest View remain temporarily disabled this morning. Menus are still available through the following options: Desktop web browsers Mobile web browsers The LINQ Connect mobile application Parents who do not currently have an account can create one at no cost and link their students to view menus directly. This offers a simple and reliable way to access menus while Guest View is temporarily unavailable. Updates will resume throughout the course of the day as our engineering team continues working toward a resolution. Thank you for your continued patience. LINQ School Nutrition Team

12. investigating Mar 11, 2026, 03:01 PM UTC

    Status Update – LINQ Connect School Menus (Guest View Only) Earlier this morning, some LINQ Connect users experienced a brief issue when attempting to log in. This issue has been identified and resolved, and login functionality has been fully restored. Guest access to School Menus in LINQ Connect is still temporarily unavailable while our engineering team continues working to restore this functionality. Menus are still available through the following options: Desktop web browsers – Access menus directly from your computer. Mobile web browsers – View menus on any smartphone or tablet browser. LINQ Connect mobile application – Access menus through the app on iOS or Android devices. Parents who do not currently have an account can create one at no cost and link their students to view menus directly. This provides an alternative way to access menus while Guest View is temporarily unavailable. Additional updates will be shared throughout the day as progress continues. We thank you for your cooperation as we work to restore full access. LINQ School Nutrition Team

13. investigating Mar 11, 2026, 05:01 PM UTC

    Status Update – LINQ Connect School Menus (Guest View Only) Guest access to School Menus in LINQ Connect is temporarily unavailable. Our engineering team is actively working to restore this functionality. We sincerely apologize for this disruption and fully recognize the challenges it creates for your operations, staff, and families. Please know that resolving this issue is our highest priority, and we are committed to restoring full access as quickly as possible. Menus are still available through the following options: Desktop web browsers – Access menus directly from your computer. Mobile web browsers – View menus on any smartphone or tablet browser. LINQ Connect mobile application – Access menus through the app on iOS or Android devices. Parents who do not currently have an account can create one at no cost and link their students to view menus directly. This provides an alternative way to access menus while Guest View is temporarily unavailable. We deeply appreciate your patience and understanding as we work to fully resolve this. Additional updates will be shared throughout the day. Thank you, LINQ School Nutrition Team

14. monitoring Mar 11, 2026, 07:15 PM UTC

    Update – LINQ Connect School Menus (Guest View) School Menus through Guest View in LINQ Connect are now accessible again through Desktop Web Browsers and Mobile Web Browsers. Districts, parents, and community members can once again view menus directly through any web browser on a computer, smartphone, or tablet. We sincerely apologize for how this disruption impacted your communities and daily operations. Since the issue was originally reported on the LSN Status Page, our team has been working continuously to restore this functionality as quickly as possible. We recognize that School Menus through Guest View are not only used by parents, but also by other important members of your district community, including staff such as school nurses who rely on this information. While access has been restored, our team is continuing to actively monitor the functionality to ensure everything remains stable before we consider the issue fully resolved. We are grateful for your patience and understanding while our team worked urgently to restore access. Your continued support and partnership mean a great deal as we work to ensure the tools your districts and communities rely on are available and functioning properly. LINQ School Nutrition Team

15. resolved Mar 12, 2026, 05:08 PM UTC

    Update – LINQ Connect School Menus (Guest View) We are pleased to report that School Menus through Guest View in LINQ Connect are now fully available and functioning as intended via Desktop and Mobile Web Browsers. Districts, parents, and community members can access menus directly through any web browser on a computer, smartphone, or tablet. We sincerely apologize for how this disruption impacted your districts and communities. We recognize the importance of School Menus for daily operations, staff, and families, and we understand the challenges it created when parents reached out regarding menu availability. Since the issue was first reported on the LSN Status Page, our team has been working continuously to restore functionality. The issue is now considered resolved, and we will continue to monitor access to ensure stability. We sincerely appreciate your patience and understanding as our team worked to restore access. We remain committed to ensuring that the tools your districts and communities rely on are reliable and fully operational. LINQ School Nutrition Team