Linq School Nutrition Outage History

Started Sep 23, 2026, 04:02 PM UTC· resolved Sep 23, 2026, 05:31 PM UTC

1. investigating Sep 23, 2026, 04:02 PM UTC

   We are currently experiencing system-wide latency and degraded performance in LINQ School Nutrition, affecting both the Portal and Point of Service. Our team is actively investigating this issue and hope to have this resolved as soon as possible.

2. monitoring Sep 23, 2026, 04:34 PM UTC

   Our team has confirmed that the latency and degraded performance issues have been resolved. We are currently monitoring the situation. At this time, functionality for LINQ School Nutrition, both Portal and Point of Service, should have returned to normal and any transactions in the cloud should begin syncing. Thank you for your patience and we apologize for this inconvenience.

3. resolved Sep 23, 2026, 05:31 PM UTC

   Our team has confirmed that the latency and degraded performance issues have been resolved. At this time, functionality for LINQ School Nutrition, both Portal and Point of Service, has returned to normal and any transactions in the cloud have begin syncing. If you have opened a Support ticket with us, we will be following up with you shortly. Thank you for your patience and we apologize for this inconvenience.

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Started Sep 04, 2026, 12:31 PM UTC· resolved Sep 05, 2026, 12:40 AM UTC

1. scheduled Sep 04, 2026, 12:31 PM UTC

   We’ve identified an issue affecting the LINQ School Nutrition District Portal. Users may see a loading wheel that spins indefinitely without the page completing. Our team has identified the cause and is actively working on a fix. This is also impacting POS terminals as sales may not save and terminals will show offline. Estimated time to resolution: ~1 hour To avoid losing sales, please track sales manually for this time period as the system may not be saving those during this period. We’ll post an update as soon as the portal is restored.

2. monitoring Sep 04, 2026, 01:01 PM UTC

   We’ve resolved the outage that was affecting LINQ School Nutrition Portal and POS. All functionality and access to these platforms should be returned to normal now. Our team will continue to monitor the platforms to ensure proper performance. We thank you for your patience and apologize for the inconvenience this morning.

3. resolved Sep 05, 2026, 12:40 AM UTC

   We’re pleased to share that functionality has been fully restored to the LINQ School Nutrition platforms. Access to both the Point of Sale (POS) and District Portal is available, and the platforms are currently functioning as intended. Our team will continue to closely monitor the platforms to ensure everything continues to perform as expected. If you have questions or concerns and have not yet submitted a support ticket, please reach out to Nutrition Support for assistance. If you have already submitted a ticket, please continue to communicate with our team through that existing support channel so we can best assist you. Our team will be sending further communications out to impacted districts, please stay tuned. We recognize the disruption your teams experienced earlier today and appreciate your patience and understanding as we worked to restore service. We know how important these systems are to your day-to-day operations, and we’re grateful for your partnership as we worked through the issue. Thank you for your patience and for your continued partnership.

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Started Apr 21, 2026, 12:39 PM UTC· resolved Apr 21, 2026, 05:38 PM UTC

1. identified Apr 21, 2026, 12:39 PM UTC

   We are currently experiencing an issue where the K12 Payment Center platform is not accessible. The LINQ School Nutrition team is aware of the issue and is actively investigating to identify the cause and restore access as quickly as possible. We understand that this disruption may directly affect your daily school operations, including meal payments, reporting, and other essential operations. We sincerely apologize for the inconvenience and recognize the challenges this creates for your staff and students. Our team is working diligently to resolve the issue and will provide updates here as soon as new information becomes available. We appreciate your patience and understanding as we work to restore full service.

2. investigating Apr 21, 2026, 03:09 PM UTC

   We’re currently experiencing an issue with the K12 Payment Center platform that is under active investigation. Our team is actively working to identify the root cause and restore normal functionality as quickly as possible. Users may experience slower load times and the inability to log into the platform. We’ll continue to share updates as more information becomes available. Thank you for your patience.

3. resolved Apr 21, 2026, 05:38 PM UTC

   All K12 Payment Center services are now operating as normal. We apologize for any inconvenience this has caused you or your users. If you have any additional questions or concerns, please contact K12 Payment Center Support at [email protected].

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Started Apr 10, 2026, 04:18 PM UTC· resolved Apr 10, 2026, 04:54 PM UTC

1. identified Apr 10, 2026, 04:18 PM UTC

   We are currently experiencing an issue where the iSite platform is not accessible. The LINQ School Nutrition team is aware of the issue and is actively investigating to identify the cause and restore access as quickly as possible. We understand that this disruption may directly affect your daily school operations, including meal tracking, reporting, and other essential nutrition and fitness functions. We sincerely apologize for the inconvenience and recognize the challenges this creates for your staff and students. Our team is working diligently to resolve the issue and will provide updates here as soon as new information becomes available. We appreciate your patience and understanding as we work to restore full service.

2. resolved Apr 10, 2026, 04:54 PM UTC

   All services are now operating as normal. We apologize for any inconvenience this has caused your users. If you have any additional questions or concerns, please contact LINQ Nutrition, TITAN support at [email protected] or (888) 464-5467. Thank you.

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Started Apr 07, 2026, 08:41 PM UTC· resolved Apr 07, 2026, 10:08 PM UTC

1. identified Apr 07, 2026, 08:41 PM UTC

   Service Update – iSite (School Nutrition and Fitness) We are currently experiencing an issue where the iSite platform is not accessible. The LINQ School Nutrition team is aware of the issue and is actively investigating to identify the cause and restore access as quickly as possible. We understand that this disruption may directly affect your daily school operations, including meal tracking, reporting, and other essential nutrition and fitness functions. We sincerely apologize for the inconvenience and recognize the challenges this creates for your staff and students. Our team is working diligently to resolve the issue and will provide updates here as soon as new information becomes available. We appreciate your patience and understanding as we work to restore full service.

2. resolved Apr 07, 2026, 10:08 PM UTC

   All services are now operating as normal. We apologize for any inconvenience this has caused your users. If you have any additional questions or concerns, please contact LINQ Nutrition, TITAN support at [email protected] or (888) 464-5467. Thank you.

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Started Mar 09, 2026, 02:17 PM UTC· resolved Mar 12, 2026, 05:08 PM UTC

1. identified Mar 09, 2026, 02:17 PM UTC

   LINQ School Nutrition has identified an issue currently being reported by parents using LINQ Connect. Affected Platforms iOS devices Android devices Users accessing LINQ Connect through the mobile application and/or a web browser What Users May Experience Slowness within the platform Increased load times Difficulty accessing the system Challenges during checkout Our team is actively investigating the situation and working to restore normal performance as quickly as possible. Additional updates will be provided as more information becomes available. Thank you for your patience as we work to resolve this issue.

2. investigating Mar 09, 2026, 02:43 PM UTC

   Service Update: Investigating We continue to investigate the issues previously mentioned that are being reported by parents using LINQ Connect. Affected Platforms iOS devices Android devices Users accessing LINQ Connect through the mobile application and/or a web browser What Users May Experience Slowness within the platform Increased load times Difficulty accessing the system Challenges during checkout Our team remains actively engaged in investigating the situation and is working to restore normal performance as quickly as possible. We will provide additional updates as more information becomes available. Thank you for your continued patience. LINQ School Nutrition Team

3. investigating Mar 09, 2026, 03:33 PM UTC

   Service Update: Temporary Disablement of School Menus (Guest View) As part of our ongoing investigation into the issues previously reported with LINQ Connect, we have temporarily disabled the “School Menus” feature in the Guest View on the LINQ Connect main page. Who This Impacts Guest Users (users without a LINQ Connect account) accessing School Menus from the LINQ Connect main page What Is Not Impacted Parents or guardians logged into their LINQ Connect accounts can still access School Menus from within their account without disruption. Our team continues to actively investigate and work toward restoring full functionality to the Guest View as quickly as possible. Additional updates will be provided as more information becomes available. Thank you for your continued patience. LINQ School Nutrition Team

4. investigating Mar 09, 2026, 04:34 PM UTC

   Service Update: School Menus (Guest View) Disabled The “School Menus” feature in the Guest View on the LINQ Connect main page remains temporarily disabled. Our team continues to investigate and monitor the performance and behavior of the system to ensure stability and a reliable experience for all users. We appreciate your patience as we work to restore full functionality. Additional updates will be provided as more information becomes available. LINQ School Nutrition Team

5. investigating Mar 09, 2026, 09:05 PM UTC

   Status Update: LINQ Connect School Menus The School Menus feature remains temporarily disabled in Guest View on the LINQ Connect main page. Some authenticated users (parent accounts) may also experience intermittent issues when attempting to view menus. Our team is continuing to monitor system performance and investigate these issues as we work toward a full resolution to ensure a stable and reliable experience for all users. Accessing Menu Plans and Nutrient Information Districts can continue to access recipe and nutrient details by using reports within the LSN District Portal. The Recipe Nutrient and Menu Calendar reports allow you to capture the necessary data. If needed, these reports can also be scheduled to automatically send to other staff members (such as district administrators, nurses, or other personnel) while the School Menus feature is limited. Steps to run the report: Go to Reports Select Menu Planning Choose Menu Calendar and/or Recipe Nutrient Select the Menu Plan(s) you want to review Templates can be created for both reports (for example, you can make templates for your Elementary Breakfast, Middle School Breakfast, High School Breakfast, etc.) Automating Reports for District Administrators To automate the report: Create a Report Template with the desired Menu Plan and nutrient selections. Go to Reports → Report Scheduler. Select Add New Schedule. Choose the Report Template you created. Set the Destination Type to Email. Enter the recipient email addresses (such as nurses or administrators) Choose the needed frequency (daily, weekly, etc.) Click Save We appreciate your patience and understanding as we continue working to restore full functionality. Additional updates will be provided as more information becomes available. LINQ School Nutrition Team

6. investigating Mar 10, 2026, 01:41 PM UTC

   Status Update – LINQ Connect School Menus We apologize that School Menus (Guest View) remains disabled at this time. Our team is continuing to monitor system performance and investigate the issue as we work toward a full resolution and a stable, reliable experience for all users. Accessing Menus: All users can still view menus by signing into their LINQ Connect accounts. Menus are accessible through: Desktop web browser Mobile devices using a web browser The LINQ Connect mobile application Accessing Recipe and Nutrient Details: Districts can continue to access recipe and nutrient details using reports within the LSN District Portal. The Menu Calendar and Recipe Nutrient reports provide the necessary data. Steps to run the report: Go to Reports Select Menu Planning Choose Menu Calendar and/or Recipe Nutrient Select the Menu Plan(s) you want to review To automate the report: Create a Report Template with the desired Menu Plan and nutrient selections Go to Reports → Report Scheduler Select Add New Schedule Choose the Report Template you created Set the Destination Type to Email Enter the recipient email addresses (such as nurses or administrators) Choose the needed frequency (daily, weekly, etc.) Click Save We appreciate your patience and will continue to provide updates as progress is made. LINQ School Nutrition Team

7. investigating Mar 10, 2026, 04:02 PM UTC

   Status Update – LINQ Connect School Menus (Guest View ONLY) Our team continues to investigate the current issue affecting School Menus (Guest View ONLY). At this time, School Menus via Guest View remain temporarily disabled while we work toward a resolution. All users can still view menus by signing into their LINQ Connect accounts. Menus remain accessible through: • Desktop web browser • Mobile devices using a web browser • The LINQ Connect mobile application For parents who do not yet have accounts, they can create one for free and link their students to view menus directly. This provides a simple way to access menus while Guest View is unavailable. We understand this may be frustrating for parents trying to view school menus, and we sincerely appreciate your patience. Rest assured, resolving this issue remains a top priority for our team, and we will continue to provide updates as more information becomes available. LINQ School Nutrition Team

8. investigating Mar 10, 2026, 06:01 PM UTC

   Status Update – LINQ Connect School Menus (Guest View ONLY) Our engineering team is making strong progress on restoring Guest access to School Menus via LINQ Connect. We’re actively working toward bringing this functionality back as quickly as possible. In the meantime, menus remain available through: Desktop web browser Mobile devices using a web browser The LINQ Connect mobile application Parents without accounts can create one for free and link their students to view menus directly. This provides a seamless way to access menus while Guest View is temporarily unavailable. We greatly appreciate your patience and understanding. Updates will be shared as soon as additional information becomes available. Thank you, LINQ School Nutrition Team

9. investigating Mar 10, 2026, 08:01 PM UTC

   Status Update - LINQ Connect School Menus (Guest View ONLY) Our engineering team continues to actively work on the issue impacting Guest access to School Menus via LINQ Connect. At this time, School Menus via Guest View remain temporarily disabled while we work toward implementing a resolution. Menus remain available through: Desktop web browsers Mobile web browsers The LINQ Connect mobile application Parents without accounts can still create one free of charge and link their students to view menus directly. This provides a simple and reliable way to access menus while Guest View is temporarily unavailable. Thank you, LINQ School Nutrition Team

10. investigating Mar 10, 2026, 10:00 PM UTC

    Status Update – LINQ Connect School Menus (Guest View ONLY) Our engineering team continues to work toward implementing a resolution for the issue impacting Guest access to School Menus via LINQ Connect. At this time, School Menus via Guest View remain temporarily disabled. Menus remain available through: Desktop web browsers Mobile web browsers The LINQ Connect mobile application Parents without accounts can still create one free of charge and link their students to view menus directly. This provides a simple and reliable way to access menus while Guest View is temporarily unavailable. If you need to share menu or nutrition data with other parties within the district, you can generate Recipe Nutrient reports and Menu Calendars directly within LINQ School Nutrition (LSN). These reports can also be automated via the Report Scheduler and emailed to recipients until Guest View access is fully restored. This will be the final update for today. Updates will resume tomorrow morning, as we anticipate that School Menus via Guest View may remain temporarily disabled into tomorrow while our team continues working toward a resolution. Thank you for your continued patience, LINQ School Nutrition Team

11. investigating Mar 11, 2026, 01:00 PM UTC

    Status Update – LINQ Connect School Menus (Guest View Only) Our engineering team continues working toward a resolution for the issue affecting Guest access to School Menus through LINQ Connect. At this time, School Menus via Guest View remain temporarily disabled this morning. Menus are still available through the following options: Desktop web browsers Mobile web browsers The LINQ Connect mobile application Parents who do not currently have an account can create one at no cost and link their students to view menus directly. This offers a simple and reliable way to access menus while Guest View is temporarily unavailable. Updates will resume throughout the course of the day as our engineering team continues working toward a resolution. Thank you for your continued patience. LINQ School Nutrition Team

12. investigating Mar 11, 2026, 03:01 PM UTC

    Status Update – LINQ Connect School Menus (Guest View Only) Earlier this morning, some LINQ Connect users experienced a brief issue when attempting to log in. This issue has been identified and resolved, and login functionality has been fully restored. Guest access to School Menus in LINQ Connect is still temporarily unavailable while our engineering team continues working to restore this functionality. Menus are still available through the following options: Desktop web browsers – Access menus directly from your computer. Mobile web browsers – View menus on any smartphone or tablet browser. LINQ Connect mobile application – Access menus through the app on iOS or Android devices. Parents who do not currently have an account can create one at no cost and link their students to view menus directly. This provides an alternative way to access menus while Guest View is temporarily unavailable. Additional updates will be shared throughout the day as progress continues. We thank you for your cooperation as we work to restore full access. LINQ School Nutrition Team

13. investigating Mar 11, 2026, 05:01 PM UTC

    Status Update – LINQ Connect School Menus (Guest View Only) Guest access to School Menus in LINQ Connect is temporarily unavailable. Our engineering team is actively working to restore this functionality. We sincerely apologize for this disruption and fully recognize the challenges it creates for your operations, staff, and families. Please know that resolving this issue is our highest priority, and we are committed to restoring full access as quickly as possible. Menus are still available through the following options: Desktop web browsers – Access menus directly from your computer. Mobile web browsers – View menus on any smartphone or tablet browser. LINQ Connect mobile application – Access menus through the app on iOS or Android devices. Parents who do not currently have an account can create one at no cost and link their students to view menus directly. This provides an alternative way to access menus while Guest View is temporarily unavailable. We deeply appreciate your patience and understanding as we work to fully resolve this. Additional updates will be shared throughout the day. Thank you, LINQ School Nutrition Team

14. monitoring Mar 11, 2026, 07:15 PM UTC

    Update – LINQ Connect School Menus (Guest View) School Menus through Guest View in LINQ Connect are now accessible again through Desktop Web Browsers and Mobile Web Browsers. Districts, parents, and community members can once again view menus directly through any web browser on a computer, smartphone, or tablet. We sincerely apologize for how this disruption impacted your communities and daily operations. Since the issue was originally reported on the LSN Status Page, our team has been working continuously to restore this functionality as quickly as possible. We recognize that School Menus through Guest View are not only used by parents, but also by other important members of your district community, including staff such as school nurses who rely on this information. While access has been restored, our team is continuing to actively monitor the functionality to ensure everything remains stable before we consider the issue fully resolved. We are grateful for your patience and understanding while our team worked urgently to restore access. Your continued support and partnership mean a great deal as we work to ensure the tools your districts and communities rely on are available and functioning properly. LINQ School Nutrition Team

15. resolved Mar 12, 2026, 05:08 PM UTC

    Update – LINQ Connect School Menus (Guest View) We are pleased to report that School Menus through Guest View in LINQ Connect are now fully available and functioning as intended via Desktop and Mobile Web Browsers. Districts, parents, and community members can access menus directly through any web browser on a computer, smartphone, or tablet. We sincerely apologize for how this disruption impacted your districts and communities. We recognize the importance of School Menus for daily operations, staff, and families, and we understand the challenges it created when parents reached out regarding menu availability. Since the issue was first reported on the LSN Status Page, our team has been working continuously to restore functionality. The issue is now considered resolved, and we will continue to monitor access to ensure stability. We sincerely appreciate your patience and understanding as our team worked to restore access. We remain committed to ensuring that the tools your districts and communities rely on are reliable and fully operational. LINQ School Nutrition Team

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Started Feb 05, 2026, 01:46 PM UTC· resolved Feb 10, 2026, 08:01 PM UTC

No vendor updates were posted for this incident.

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Started Jan 06, 2026, 02:08 PM UTC· resolved Jan 06, 2026, 02:58 PM UTC

No vendor updates were posted for this incident.

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Started Nov 18, 2025, 01:34 PM UTC· resolved Nov 18, 2025, 06:30 PM UTC

No vendor updates were posted for this incident.

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Started Oct 13, 2025, 01:35 PM UTC· resolved Oct 13, 2025, 09:37 PM UTC

No vendor updates were posted for this incident.

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Started Oct 09, 2025, 12:49 PM UTC· resolved Oct 09, 2025, 03:14 PM UTC

No vendor updates were posted for this incident.

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