LINK Mobility experienced a major incident on September 1, 2026 affecting EMAIL service and Email REST API and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2026, 09:26 PM UTC
Dear valued Customer/ Partner We would like to inform you that we’re currently experiencing an issue affecting Delivery Reports for e-mail traffic on MarketingPlatform and MyLink 2.0. Affected Services: REST/SMTP e-mail service. Impact: Delivery Reports for e-mail traffic may be delayed and/or missing. We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information. We apologize for any inconvenience this may cause and appreciate your patience.
- investigating Sep 01, 2026, 09:38 PM UTC
We are continuing to investigate this issue.
- monitoring Sep 01, 2026, 10:32 PM UTC
Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Sep 02, 2026, 12:37 AM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays, do not hesitate to contact your local support. Thank you for your patience and understanding.