LINK Mobility Outage History

Dear valued Customer/ Partner We would like to inform you that we’re currently experiencing an issue in the Message Logs section of the MyLINK 2.0 portal. Reports generated from the Message Logs are not being delivered by email. Please note that Mobile Originated, Mobile Terminated messages, and Delivery Reports are processed without any interruptions. We are actively investigating the issue and working to resolve it as soon as possible. We will keep you updated with further information. We apologize for any inconvenience this may cause and appreciate your patience.

Dear Customer / Partner, Please be aware that there is currently a disturbance towards Orange in Reunion. Start Date & Time: 2026-07-29 20:40 CEST Affected service: SMS traffic, Delivery Reports Issue: Mobile Terminated (MT) messages, Mobile Originated (MO) messages and Delivery Reports (DLR) may be delayed or missing LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.

Dear Customer / Partner, Please be aware that there is currently a disturbance towards Fastweb in Italy. Start Date & Time: 2026-07-29 15:37 CEST Affected service: SMS traffic, Delivery Reports Issue: Mobile Terminated (MT) messages, Mobile Originated (MO) messages and Delivery Reports (DLR) may be delayed or missing LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.

Dear Customer/Partner, We would like to inform you about an unscheduled service disruption affecting endpoints on the CGI platform. Affected services: - API: n-eu.linkmobility.io - APIs: *.sp247.net Impact: We are experiencing temporary and intermittent issues with customer account operations. Customers may experience short disruptions when sending MT messages, receiving MO messages, or processing delivery reports (DLRs). The overall impact is currently limited. The majority of traffic is being processed successfully, and any potential disruptions are expected to be brief and sporadic. Messages affected during these short interruptions may not be delivered. We are currently working on mitigating the impact and restoring full platform stability. We will provide further updates as soon as more information becomes available.

Dear Customer / Partner, Please be aware that there is currently a disturbance towards Portugal. Start Date & Time: 2026-07-14 17:00 CEST Affected service: Mobile terminated messages Issue: A portion of traffic towards Portugal is currently failing with an undelivered status. Our engineers are currently investigating the incident and are in close contact with the supplier. We apologize for the inconvenience caused and will provide more information when available.

Dear Customer / Partner, Please be informed that we are currently experiencing a service disturbance towards Hungary. Start Date & Time: 2026-07-10 07:00 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages may be delayed or missing Mobile Originated (MO) messages may be delayed or missing Delivery Reports (DLRs) may be delayed or missing Our engineers are actively investigating the issue and are in direct contact with the operator. We apologize for the inconvenience and will provide further updates as soon as they become available.

Dear Customer / Partner, Please be informed that we are currently experiencing a service disturbance towards 1&1 in Germany. Start Date & Time: 2026-07-07 00:06 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages may be delayed or missing Mobile Originated (MO) messages may be delayed or missing Delivery Reports (DLRs) may be delayed or missing Our engineers are actively investigating the issue and are in direct contact with the operator. We apologize for the inconvenience and will provide further updates as soon as they become available.

Dear Customer / Partner, We would like to notify you about an unscheduled system disturbance affecting the ViaNett platform. Impact: Customers may experience temporary difficulties accessing our websites and related services, or encounter general system instability. Our technical teams are actively working to investigate and resolve the issue. We will provide updates as soon as new information becomes available or once the service is fully restored. We apologize for the inconvenience caused.

Dear Customer / Partner, Please be aware that there is currently a disturbance towards Orange in Reunion Start Date & Time: 2026-07-03 09:00 CEST Affected service: SMS Traffic Issue: Mobile Terminated (MT) messages may be delayed or missing Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.

Dear Customer / Partner, Please be aware that there is currently a disturbance towards Orange in France. Start Date & Time: 2026-07-03 03:43 CEST Affected service: SMS Traffic Issue: Messages sent to French numbers may not be delivered. Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.

Dear Customer / Partner, Please be aware that there is currently a disturbance towards Tele2 in Sweden. Start Date & Time: 2026-06-30 14:14 CEST Affected service: Charging Services. Issue: Premium SMS messages for Tele2 Sweden subscribers may experience failures. Regular SMS messages are working as expected. Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.

Dear Customer / Partner, Please be informed that we are currently experiencing a service disturbance towards Vodafone in United Kingdom. Start Date & Time: 2026-06-29 12:57 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages may be delayed or missing Mobile Originated (MO) messages may be delayed or missing Delivery Reports (DLRs) may be delayed or missing Our engineers are actively investigating the issue and are in direct contact with the operator. We apologize for the inconvenience and will provide further updates as soon as they become available.

Dear Customer / Partner, Please be informed that we are currently experiencing a service disturbance towards Wind in Italy. Start Date & Time: 2026-06-26 00:26 CEST Affected Services: Mobile Terminated (MT) messages Mobile Originated (MO) messages Delivery Reports (DLRs) Impact: Mobile Terminated (MT) messages may be delayed or missing Mobile Originated (MO) messages may be delayed or missing Delivery Reports (DLRs) may be delayed or missing Our engineers are actively investigating the issue and are in direct contact with the operator. We apologize for the inconvenience and will provide further updates as soon as they become available.

Dear Customer/Partner, We would like to inform you of an unplanned service disruption affecting the InTouch platform, caused by an external network connectivity issue. Start time: 2026-06-19 12:09 CEST Affected Services: SMS Mobile Terminated (MT) SMS Delivery Reports (DLR) Impact: Customers may experience SMS submission failures, connection timeout errors, delayed message delivery, and delayed or missing delivery reports. The issue is related to an ongoing external network connectivity incident and remains under investigation. We apologize for any inconvenience caused and will provide further updates as they become available.

Dear Customer/Partner, We would like to inform you of an unplanned service disruption affecting the GW2 platform, caused by an external network connectivity issue. Start time: 2026-06-19 12:09 CEST Affected Services: - SMS Mobile Terminated (MT) - SMS Delivery Reports (DLR) Impact: Customers may experience delays or missing Mobile Terminated (MT) messages and delivery reports. Thank you for your understanding and patience.

Dear Customer / Partner, Please be aware that there is currently a disturbance towards Telia in Norway. Start Date & Time: 19 Jun 2026, 12:00 CEST Affected Service: SMS Delivery Reports (DLRs) Issue: Delivery reports are delayed or are missing. LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.

Dear Customer/Partner, We would like to inform you of an unplanned service disruption affecting the Link Mobility France platform, caused by an external network connectivity issue. Start time: 2026-06-19 12:09 CEST Affected Services: - SMS Mobile Terminated (MT) - SMS Delivery Reports (DLR) Impact: Customers may experience delays or missing Mobile Terminated (MT) messages and delivery reports. We apologize for any inconvenience caused.

Dear Customer / Partner, Please be informed that we are experiencing an incident affecting the Xenioo/MyLINK Connect and LMCL WhatsApp platforms. Start time: 2026-06-19 12:09 CEST Affected services: Xenioo/MyLINK Connect Platform (Bots and MO/MT messages) WhatsApp (MO/MT messages) Impact: Customers may experience unavailability of Xenioo/MyLINK Connect automated bots and delays in MO/MT WhatsApp message delivery. We apologize for any inconvenience caused.

Dear Customer / Partner, Please be aware that there is currently a disturbance towards Vodafone in United Kingdom. Start Date & Time: 2026-06-16 18:00 CEST Affected service: SMS Traffic Issue: Mobile Terminated, Mobile Originated messages, and Delivery reports may be missing or delayed. Our engineers are actively investigating the issue and maintaining direct communication with the operator. We apologize for the inconvenience caused and will provide more information when available.

Dear Customer / Partner, Please be aware that there is currently a disturbance towards Telenor in Norway Start Date & Time: 2026-06-16 11:05 CEST Affected service: Delivery Reports Issue: Delivery reports may be delayed or missing LINK is in contact with the operator. We apologize for the inconvenience caused and will provide more information when available.