LINK Mobility incident
[2026-08-25][CGI] Intermittent Service Disruption
Resolved after 55 minutes, on August 25, 2026.
Dear Customer/Partner, We would like to provide a final update regarding the service disruption that affected the CGI platform. Affected service: - c-eu.linkmobility.io Impact: Between 09:00 CEST and 09:55 CEST, customers may have experienced delays in message processing, including MT messages, MO messages, and delivery reports (DLRs). The overall impact was limited. The majority of traffic was processed successfully throughout the incident window, while a small portion of transactions experienced delayed processing due to brief and sporadic service interruptions. Messages affected during this period were processed once service stability was restored. Our teams investigated the issue, implemented mitigation measures, and successfully restored full platform stability. The service is now operating normally, and enhanced monitoring has confirmed stable platform performance following the recovery. We apologize for any inconvenience caused and appreciate your patience and understanding.
Update timeline
- resolved Aug 25, 2026, 09:19 AM UTC
Dear Customer/Partner, We would like to provide a final update regarding the service disruption that affected the CGI platform. Affected service: - c-eu.linkmobility.io Impact: Between 09:00 CEST and 09:55 CEST, customers may have experienced delays in message processing, including MT messages, MO messages, and delivery reports (DLRs). The overall impact was limited. The majority of traffic was processed successfully throughout the incident window, while a small portion of transactions experienced delayed processing due to brief and sporadic service interruptions. Messages affected during this period were processed once service stability was restored. Our teams investigated the issue, implemented mitigation measures, and successfully restored full platform stability. The service is now operating normally, and enhanced monitoring has confirmed stable platform performance following the recovery. We apologize for any inconvenience caused and appreciate your patience and understanding.
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