LINK Mobility incident

[2026-09-11][WebSMS] Service Disruption

Critical Resolved View vendor source →

LINK Mobility experienced a critical incident on September 11, 2026 affecting api.websms.com and ftp.websms.com and 1 more component, lasting 4h 46m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 09:37 AM UTC
Resolved
Sep 11, 2026, 02:24 PM UTC
Duration
4h 46m
Detected by Pingoru
Sep 11, 2026, 09:37 AM UTC

Affected components

api.websms.comftp.websms.commail.websms.comsmpp.websms.comapp.websms.comforms.websms.comSMS MOSMS MTDLRSMS2Voice

Update timeline

  1. investigating Sep 11, 2026, 09:37 AM UTC

    Dear Sir or Madam, We would like to inform you that WebSMS services are currently unavailable due to a database issue. Affected systems: -api.websms.com -ftp.websms.com -mail.websms.com -smpp.websms.com -app.websms.com -forms.websms.com -SMS MO -SMS MT -DLR -SMS2Voice Impact: WebSMS services are currently unavailable. Our technical team is working on a resolution. We will provide an update as soon as more information becomes available. Thank you for your understanding!

  2. monitoring Sep 11, 2026, 12:15 PM UTC

    Dear Customer / Partner, The impact is no longer present, WebSMS will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.

  3. resolved Sep 11, 2026, 02:24 PM UTC

    This incident has been resolved.