LINK Mobility incident
[Xenioo][LMLC Whatsapp] Unscheduled disturbance
LINK Mobility experienced a major incident on September 3, 2026 affecting Whatsapp and Xenioo, lasting 4h 10m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 03, 2026, 09:14 AM UTC
Dear Customer / Partner, Please be informed that we are currently experiencing an incident affecting the Xenioo and LMCL WhatsApp platforms. Start time: 2026-09-03 10:10 CEST Affected services: Xenioo Platform (Bots and MO messages) LMCL WhatsApp (MO messages) Impact: Customers may experience unavailability of Xenioo automated bots and delays or missing MO WhatsApp messages. Performance of the Xenioo Platform User Interface may also be degraded. Our technical teams are actively investigating the issue and working to restore normal service as quickly as possible. We apologize for any inconvenience caused and appreciate your patience.
- monitoring Sep 03, 2026, 11:19 AM UTC
Dear Customer / Partner, The impact is no longer present; the services will remain under close observation for the next 2 hours. We plan to send you an update within the next 2 hours or when new information is available.
- resolved Sep 03, 2026, 01:24 PM UTC
Dear Customer / Partner, We would like to notify you that the disturbance is now closed. If you experience any further delays or service disruptions, do not hesitate to contact your local support. Thank you for your patience and understanding.