Lightspeed experienced a major incident on October 1, 2026 affecting Back Office - Reporting and API (incl. Online Orders) and 1 more component, lasting 9h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 01, 2026, 09:20 AM UTC
We're experiencing issues with online orders and stale reports. We know the root cause and are actively working on a fix
- monitoring Oct 01, 2026, 12:36 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Oct 01, 2026, 01:43 PM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 01, 2026, 02:43 PM UTC
Online Ordering and some payment services are recovering. We are monitoring the recovery and checking that services remain stable. Some older online orders may appear as service returns. Please check the order time before preparing them. Refunds and payouts may also be delayed; please do not submit requests again. In-store terminal payments continue to work as normal.
- monitoring Oct 01, 2026, 03:40 PM UTC
The following features are impacted by the incident: - Online Orders - LS Reservations & Reservation Integrations - PMS Integrations (in general) - Stale Data in Back Office Reports - Pay at Table 2.0 beta - Payment Refunds - Preauthorized/tip-adjustment payment captures
- resolved Oct 01, 2026, 06:38 PM UTC
This issue is now resolved.