Lightspeed experienced a major incident on May 20, 2026 affecting Phone Support, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Phone Support
Update timeline
- investigating May 20, 2026, 02:51 AM UTC
Notice: We are experiencing temporary issues with our main Australian phone lines. If you need assistance, please call us at +61 2 5944 3904 or connect with us instantly via Live Chat. Thank you for your patience while we fix this!
- monitoring May 20, 2026, 02:58 AM UTC
Update: Our Australian phone lines are now back up and running. We are monitoring the system to ensure service remains stable. Thank you for your patience!
- resolved May 20, 2026, 03:15 AM UTC
Our Australian phone lines are now fully restored and operating normally. Thank you again for your patience!