Lightspeed experienced a major incident on October 6, 2026 affecting Payments, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Payments
Update timeline
- investigating Oct 06, 2026, 03:35 PM UTC
We are currently investigating an issue affecting merchants using Lightspeed Retail S-Series. A dedicated team is investigating the issue with BridgePay processing gateway.
- identified Oct 06, 2026, 03:53 PM UTC
We have identified the cause of the Lightspeed Retail (S-Series) issue and a dedicated team of engineers is working on a solution with our third party provider.
- monitoring Oct 06, 2026, 03:59 PM UTC
We have implemented a fix and will continue to monitor the situation.
- resolved Oct 06, 2026, 04:14 PM UTC
The third-party partner has resolved the issue. Transactions are now being processed normally.