Lightspeed incident

C-series Backoffice: Internal Server Error

Critical Resolved View vendor source →

Lightspeed experienced a critical incident on May 15, 2026 affecting Lightspeed eCom (North America & Australia), lasting 2h. The incident has been resolved; the full update timeline is below.

Started
May 15, 2026, 07:21 AM UTC
Resolved
May 15, 2026, 09:22 AM UTC
Duration
2h
Detected by Pingoru
May 15, 2026, 07:21 AM UTC

Affected components

Lightspeed eCom (North America & Australia)

Update timeline

  1. investigating May 15, 2026, 07:21 AM UTC

    We are currently investigating this issue.

  2. identified May 15, 2026, 07:34 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring May 15, 2026, 08:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 15, 2026, 09:22 AM UTC

    This incident has been resolved.