Lightspeed incident

Technical Issue with Support Lines

Major Resolved View vendor source →

Lightspeed experienced a major incident on May 8, 2026 affecting Phone Support and Chat Support and 1 more component, lasting 1h 44m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 01:31 AM UTC
Resolved
May 08, 2026, 03:15 AM UTC
Duration
1h 44m
Detected by Pingoru
May 08, 2026, 01:31 AM UTC

Affected components

Phone SupportChat SupportEmail SupportSupport (Phone/Email/Live Chat)

Update timeline

  1. investigating May 08, 2026, 01:31 AM UTC

    We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.

  2. investigating May 08, 2026, 01:37 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 08, 2026, 01:39 AM UTC

    We are continuing to investigate this issue.

  4. monitoring May 08, 2026, 03:02 AM UTC

    A fix has been implemented, and we are monitoring the results.

  5. monitoring May 08, 2026, 03:06 AM UTC

    We are continuing to monitor for any further issues.

  6. resolved May 08, 2026, 03:15 AM UTC

    This incident has been resolved.