Lightspeed incident

Technical Issues with Support Lines

Major Resolved View vendor source →

Lightspeed experienced a major incident on May 8, 2026 affecting Help Centre and Support (Phone/Email/Live Chat), lasting 2h 4m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 01:12 AM UTC
Resolved
May 08, 2026, 03:16 AM UTC
Duration
2h 4m
Detected by Pingoru
May 08, 2026, 01:12 AM UTC

Affected components

Help CentreSupport (Phone/Email/Live Chat)

Update timeline

  1. investigating May 08, 2026, 01:12 AM UTC

    We are currently experiencing issues with our phone system. Please reach out to us via chat, and our team will be able to assist you.

  2. monitoring May 08, 2026, 03:02 AM UTC

    Phone support lines have been restored. We are continuing to monitor the system to ensure stability.

  3. monitoring May 08, 2026, 03:09 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved May 08, 2026, 03:16 AM UTC

    This incident has been resolved.