Lightspeed experienced a minor incident on September 23, 2026 affecting The Brand Platform, lasting 13m. The incident has been resolved; the full update timeline is below.
Affected components
The Brand Platform
Update timeline
- investigating Sep 23, 2026, 03:47 PM UTC
We have received reports of degraded performance within NuORDER Brand portals. Our Engineering team are currently investigating the problem and updates will be provided on this page when available. We apologize for the inconvenience caused in the meantime
- resolved Sep 23, 2026, 04:00 PM UTC
Our Engineering team has identified and resolved a recent issue impacting performance of the brand platform for some users. The site is performing as expected once again and we will continue to monitor for any future degradation.