Lightspeed incident

Payments approved but not syncing to POS/ Not closing tables.

Minor Resolved View vendor source →

Lightspeed experienced a minor incident on October 7, 2026 affecting POS and Payments, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 09:05 PM UTC
Resolved
Oct 07, 2026, 09:29 PM UTC
Duration
23m
Detected by Pingoru
Oct 07, 2026, 09:05 PM UTC

Affected components

POSPayments

Update timeline

  1. investigating Oct 07, 2026, 09:05 PM UTC

    Customers report that payments are approved on the payment terminal but are not being recorded as paid in the iPad POS, leaving orders open and causing confusion about whether payments were processed. Our team is investigating this and working on a fix.

  2. identified Oct 07, 2026, 09:06 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Oct 07, 2026, 09:29 PM UTC

    The issue is now resolved.