- Detected by Pingoru
- Sep 14, 2026, 01:37 PM UTC
- Resolved
- Sep 15, 2026, 09:55 AM UTC
- Duration
- 20h 18m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 4 updates
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investigating Sep 14, 2026, 01:37 PM UTC
Camera media events are currently unable to be retrieved. We're actively working to determine the source of the issue.
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monitoring Sep 14, 2026, 03:01 PM UTC
We've deployed a fix and will continue monitoring to confirm it works as expected.
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monitoring Sep 14, 2026, 03:01 PM UTC
We are continuing to monitor for any further issues.
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resolved Sep 15, 2026, 09:55 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 08, 2026, 02:49 PM UTC
- Resolved
- Sep 11, 2026, 01:59 PM UTC
- Duration
- 2d 23h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 3 updates
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investigating Sep 08, 2026, 02:49 PM UTC
Some roads with a 60 mph limit are showing incorrect speed limits for vans. This is causing vans to be incorrectly flagged as speeding.
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monitoring Sep 09, 2026, 07:21 AM UTC
We have identified that the issue is being caused by bad data being returned from a third party. In order to mitigate the issue we have deployed a temporary fix to our Overspeed processing whilst they investigate the issue.
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resolved Sep 11, 2026, 01:59 PM UTC
Following changes to our overspeed processing, we have seen a significant reduction in incorrectly flagged van overspeeds.
Read the full incident report →
- Detected by Pingoru
- Sep 04, 2026, 12:00 PM UTC
- Resolved
- Sep 07, 2026, 09:36 AM UTC
- Duration
- 2d 21h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 3 updates
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investigating Sep 04, 2026, 12:00 PM UTC
We are currently observing an increase in signal loss events for some devices, caused by an intermittent connectivity issue in the cellular network layer. This is being investigated by our mobile network operators. As a result, some vehicle locations and statuses may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.
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monitoring Sep 07, 2026, 08:19 AM UTC
Device data was flowing normally again over the weekend but we have had no official update from our third-party provider that this incident is resolved from their end. We are continuing to investigate.
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resolved Sep 07, 2026, 09:36 AM UTC
Normal operation has been confirmed. This issue will be marked as closed but we will continue to monitor this closely whilst working with our third-party network provider to understand the root cause.
Read the full incident report →
- Detected by Pingoru
- Aug 11, 2026, 08:09 AM UTC
- Resolved
- Aug 11, 2026, 10:06 AM UTC
- Duration
- 1h 57m
Timeline · 3 updates
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identified Aug 11, 2026, 08:09 AM UTC
The fleet portal is currently unavailable. We have identified the cause and are working to remedy the issue.
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monitoring Aug 11, 2026, 08:33 AM UTC
Fleet portal should now be available. The team are continuing to monitor.
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resolved Aug 11, 2026, 10:06 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2026, 09:15 AM UTC
- Resolved
- Aug 18, 2026, 02:24 PM UTC
- Duration
- 13d 5h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)
Timeline · 4 updates
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investigating Aug 05, 2026, 09:15 AM UTC
A number of customers have reported an increase in the display of 'Signal Lost' in the portal. Any vehicle that has been stationary for more than an hour will currently display as “signal lost”. This is a messaging error, not a platform issue. Data is still being captured in real time, and the portal display is correct in most cases. The exception is any vehicle that remains stationary for more than an hour, which will show as 'signal lost'. We are investigating this issue.
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investigating Aug 05, 2026, 01:34 PM UTC
The team are continuing to investigate this issue.
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monitoring Aug 11, 2026, 08:08 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Aug 18, 2026, 02:24 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 18, 2026, 08:50 AM UTC
- Resolved
- Jun 18, 2026, 12:08 PM UTC
- Duration
- 3h 18m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 2 updates
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monitoring Jun 18, 2026, 08:50 AM UTC
The Lightfoot portal experienced an outage this morning. We have now resolved the underlying cause and will continue to monitor the platform to ensure everything is working as expected. We apologise for any inconvenience caused.
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resolved Jun 18, 2026, 12:08 PM UTC
No further issues reported. Incident resolved.
Read the full incident report →
- Detected by Pingoru
- May 18, 2026, 04:37 PM UTC
- Resolved
- May 19, 2026, 10:27 AM UTC
- Duration
- 17h 49m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
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identified May 18, 2026, 04:37 PM UTC
We are aware of an ongoing issue affecting the Microsoft Power BI platform, which may impact access to reporting and dashboard features within Lightfoot. This is a Microsoft platform issue and is being investigated by their team directly. We are monitoring the situation closely and will provide further updates as they become available. Track the incident on Microsofts support site here: https://support.fabric.microsoft.com/support/ We apologise for any inconvenience caused.
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monitoring May 19, 2026, 06:32 AM UTC
The PowerBI service appears to have been restored. Reporting within the Lightfoot Portal is available, and we will continue to monitor over this morning.
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resolved May 19, 2026, 10:27 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- May 13, 2026, 07:34 AM UTC
- Resolved
- May 13, 2026, 04:00 PM UTC
- Duration
- 8h 25m
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)
Timeline · 4 updates
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identified May 13, 2026, 07:34 AM UTC
Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data and in turn have escalated this to the network. This has resulted in a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.
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identified May 13, 2026, 08:40 AM UTC
We are continuing to work on a fix for this issue.
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monitoring May 13, 2026, 09:03 AM UTC
We are continuing to monitor the situation. There are still some delays to traffic reaching Lightfoot's servers.
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resolved May 14, 2026, 08:08 AM UTC
The Lightfoot servers have finished processing the backlog of data and everything is now back to normal, we apologise for any inconvenience caused during this cellular network outage.
Read the full incident report →
- Detected by Pingoru
- Apr 27, 2026, 02:48 PM UTC
- Resolved
- Apr 29, 2026, 10:29 AM UTC
- Duration
- 1d 19h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Apr 15, 2026, 10:52 AM UTC
- Resolved
- Apr 15, 2026, 01:29 PM UTC
- Duration
- 2h 37m
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
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investigating Apr 15, 2026, 10:52 AM UTC
We are receiving reporting of some users unable to access certain areas of the Fleet Portal, notably configuration and report templates. The team in investigating the cause and mitigations.
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monitoring Apr 15, 2026, 12:20 PM UTC
A fix has been implemented and we are monitoring
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resolved Apr 15, 2026, 01:29 PM UTC
This incident has now been resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 16, 2026, 07:36 PM UTC
- Resolved
- Mar 23, 2026, 06:13 PM UTC
- Duration
- 6d 22h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Driver Mobile App
Timeline · 12 updates
Read the full incident report →
- Detected by Pingoru
- Dec 08, 2025, 08:14 AM UTC
- Resolved
- Dec 10, 2025, 08:13 AM UTC
- Duration
- 1d 23h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
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identified Dec 08, 2025, 08:14 AM UTC
A number of scheduled emailed reports have been delayed this morning. The issue has been identified and remediated, and any reports not sent at their scheduled time will be re-sent today.
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monitoring Dec 08, 2025, 11:53 AM UTC
All reports delayed from this morning have been re-queued to run. The team will continue to monitor.
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resolved Dec 10, 2025, 08:13 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 18, 2025, 11:21 AM UTC
- Resolved
- Nov 24, 2025, 08:50 AM UTC
- Duration
- 5d 21h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 9 updates
Read the full incident report →
- Detected by Pingoru
- Nov 17, 2025, 01:48 PM UTC
- Resolved
- Nov 20, 2025, 03:53 PM UTC
- Duration
- 3d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 4 updates
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identified Nov 11, 2025, 09:19 AM UTC
Some users may receive an 'access restricted' error when trying to load the list of EV charge events in Lightfoot Tracking. We are urgently working on resolving this, but in the meantime, logging out and back in should resolve the issue. We apologise for any inconvenience caused.
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monitoring Nov 12, 2025, 12:56 PM UTC
A fix has been developed for this issue which is currently in testing.
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monitoring Nov 17, 2025, 01:48 PM UTC
The fix to mitigate this issue is expected to be deployed this week. We continue to monitor, but have received no further reports.
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resolved Nov 20, 2025, 03:53 PM UTC
A mitigation for this issue was deployed into production today.
Read the full incident report →
- Detected by Pingoru
- Nov 07, 2025, 01:15 PM UTC
- Resolved
- Nov 11, 2025, 03:33 PM UTC
- Duration
- 4d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 2 updates
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identified Nov 07, 2025, 01:15 PM UTC
A new version of the Lightfoot Portal was released this morning, and as a result, some users have reported that they are experiencing display issues when loading the Dashboard. To resolve this issue, on your keyboard, hold down Ctrl and press F5. If you use a Mac, you'll need Cmd + Shift + R. We apologise for any inconvenience caused by this.
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resolved Nov 12, 2025, 11:07 AM UTC
A fix has been released, and this issue has now been resolved for all users.
Read the full incident report →
- Detected by Pingoru
- Oct 02, 2025, 08:58 AM UTC
- Resolved
- Oct 03, 2025, 11:54 AM UTC
- Duration
- 1d 2h
Affected: Fleet Management Portal (my.lightfoot.co.uk)
Timeline · 3 updates
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monitoring Oct 02, 2025, 08:58 AM UTC
Following a fleet portal release yesterday, a small number of users experienced errors in some parts of the portal. This was due to expired authentication tokens. The issue can be mitigated by logging out and back into the portal.
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monitoring Oct 03, 2025, 06:58 AM UTC
We are continuing to monitor, but have received no further reports of issues and expect to close this incident this morning.
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resolved Oct 03, 2025, 11:54 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 15, 2025, 08:27 AM UTC
- Resolved
- Sep 16, 2025, 02:20 PM UTC
- Duration
- 1d 5h
Affected: Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App
Timeline · 3 updates
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investigating Sep 15, 2025, 08:27 AM UTC
We are investigating a delay in data displayed in the Lightfoot product system. Tracking information may be delayed, and any changes made on the Lightfoot Portal may take a few minutes to update. Lightfoot devices will retain their data and transmit this to our servers as soon as possible, and no data will be lost. We apologise for any inconvenience caused.
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monitoring Sep 15, 2025, 08:51 AM UTC
A solution has been implemented, and performance has improved. We're continuing to monitor closely.
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resolved Sep 18, 2025, 02:20 PM UTC
This incident has been resolved.
Read the full incident report →
