Lightfoot incident

Delayed display of data in the Lightfoot Portal

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on September 15, 2025 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 1d 5h. The incident has been resolved; the full update timeline is below.

Started
Sep 15, 2025, 08:27 AM UTC
Resolved
Sep 16, 2025, 02:20 PM UTC
Duration
1d 5h
Detected by Pingoru
Sep 15, 2025, 08:27 AM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

  1. investigating Sep 15, 2025, 08:27 AM UTC

    We are investigating a delay in data displayed in the Lightfoot product system. Tracking information may be delayed, and any changes made on the Lightfoot Portal may take a few minutes to update. Lightfoot devices will retain their data and transmit this to our servers as soon as possible, and no data will be lost. We apologise for any inconvenience caused.

  2. monitoring Sep 15, 2025, 08:51 AM UTC

    A solution has been implemented, and performance has improved. We're continuing to monitor closely.

  3. resolved Sep 18, 2025, 02:20 PM UTC

    This incident has been resolved.