Lightfoot incident

Degraded connectivity for some Lightfoot devices

Minor Resolved View vendor source →

Lightfoot experienced a minor incident on September 4, 2026 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk) and 1 more component, lasting 2d 21h. The incident has been resolved; the full update timeline is below.

Started
Sep 04, 2026, 12:00 PM UTC
Resolved
Sep 07, 2026, 09:36 AM UTC
Duration
2d 21h
Detected by Pingoru
Sep 04, 2026, 12:00 PM UTC

Affected components

Fleet Management Portal (my.lightfoot.co.uk)Fleet Management API (data.lightfoot.co.uk)Driver Mobile App

Update timeline

  1. investigating Sep 04, 2026, 12:00 PM UTC

    We are currently observing an increase in signal loss events for some devices, caused by an intermittent connectivity issue in the cellular network layer. This is being investigated by our mobile network operators. As a result, some vehicle locations and statuses may be temporarily delayed via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.

  2. monitoring Sep 07, 2026, 08:19 AM UTC

    Device data was flowing normally again over the weekend but we have had no official update from our third-party provider that this incident is resolved from their end. We are continuing to investigate.

  3. resolved Sep 07, 2026, 09:36 AM UTC

    Normal operation has been confirmed. This issue will be marked as closed but we will continue to monitor this closely whilst working with our third-party network provider to understand the root cause.