Performance Issues

Update timeline

1. investigating Mar 16, 2026, 07:50 AM UTC

   We are currently investigating performance issues reported when accessing some parts of the Fleet Portal.

2. identified Mar 16, 2026, 04:17 PM UTC

   At 6pm, Monday 16th March we will need to restart a service affecting access to the Lightfoot portal. There will be no access for approximately 10 minutes during this time.

3. identified Mar 17, 2026, 11:20 AM UTC

   The restart was successful, and services have improved. We're continuing to investigate delays in data availability.

4. identified Mar 17, 2026, 11:30 AM UTC

   There are ongoing delays affecting data availability in the Lightfoot portal. As a result, tracking data for some vehicles is currently unavailable for both today and yesterday. No data has been lost — all information is queued, and the system will work through the backlog. We will continue to provide updates as the situation progresses.

5. identified Mar 17, 2026, 12:35 PM UTC

   We’ve enhanced the system that is handling the backlog and are now seeing a noticeable improvement in the speed at which items are being processed. We'll continue to update on progress.

6. identified Mar 17, 2026, 02:41 PM UTC

   The system continues to work through the backlog at pace. We are continually monitoring performance.

7. identified Mar 17, 2026, 07:33 PM UTC

   We're aware of the issue and monitoring actively. Some users may still see degraded performance or missing data while the platform recovers.

8. identified Mar 18, 2026, 10:03 AM UTC

   Services have been continuing to recover overnight, with the historical data backlog catching up. Some services remain degraded, meaning that some users will experience issues with Live Tracking, and email Reporting. We will update on progress throughout the day.

9. monitoring Mar 18, 2026, 02:47 PM UTC

   We are seeing improved service across our application, with both Live and historical Tracking fully available. The team are monitoring the system performance and continuing to make improvements.

10. monitoring Mar 19, 2026, 09:11 AM UTC

    Overnight, some minor defects were detected in the Email Reporting service, resulting in some missing reports and some being sent with incorrect data. We've corrected this, and we're identifying which reports were affected.

11. monitoring Mar 23, 2026, 11:37 AM UTC

    We are currently experiencing degraded performance, which may result in slower page load times for some users. Our team is investigating and working to restore normal service as quickly as possible.

12. resolved Mar 27, 2026, 02:38 PM UTC

    This incident has been resolved.