Lightfoot incident
Cellular Network Disruption — Lightfoot Device Connectivity
Lightfoot experienced a minor incident on May 13, 2026 affecting Fleet Management Portal (my.lightfoot.co.uk) and Fleet Management API (data.lightfoot.co.uk), lasting 8h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified May 13, 2026, 07:34 AM UTC
Our third-party providers are currently investigating an issue on the network that Lightfoot uses to transmit data and in turn have escalated this to the network. This has resulted in a drop in traffic from in-cab Lightfoot devices to our servers. As a result, some vehicle tracking information may be temporarily unavailable via the Fleet Management portal and other interfaces. Lightfoot devices will retain their data and transmit this to our servers as soon as possible and no data will be lost. We apologise for any inconvenience caused.
- identified May 13, 2026, 08:40 AM UTC
We are continuing to work on a fix for this issue.
- monitoring May 13, 2026, 09:03 AM UTC
We are continuing to monitor the situation. There are still some delays to traffic reaching Lightfoot's servers.
- resolved May 14, 2026, 08:08 AM UTC
The Lightfoot servers have finished processing the backlog of data and everything is now back to normal, we apologise for any inconvenience caused during this cellular network outage.