Lifesize Cloud incident

Call management service users from US unable to connect to meetings

Minor Resolved View vendor source →

Lifesize Cloud experienced a minor incident on March 17, 2026 affecting Call Management Service and Multiway Call Service, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Mar 17, 2026, 01:52 PM UTC
Resolved
Mar 17, 2026, 05:36 PM UTC
Duration
3h 43m
Detected by Pingoru
Mar 17, 2026, 01:52 PM UTC

Affected components

Call Management ServiceMultiway Call Service

Update timeline

  1. investigating Mar 17, 2026, 01:52 PM UTC

    We are currently investigating this issue.

  2. investigating Mar 17, 2026, 01:52 PM UTC

    We are continuing to investigate this issue.

  3. identified Mar 17, 2026, 02:23 PM UTC

    The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.

  4. monitoring Mar 17, 2026, 02:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Mar 17, 2026, 05:36 PM UTC

    This incident has been resolved.