Lifesize Cloud incident
Call management service users from US unable to connect to meetings
Resolved after 3 hours 43 minutes, affecting Call Management Service and Multiway Call Service, on March 17, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Mar 17, 2026, 01:52 PM UTC
We are currently investigating this issue.
- investigating Mar 17, 2026, 01:52 PM UTC
We are continuing to investigate this issue.
- identified Mar 17, 2026, 02:23 PM UTC
The issue has been identified, and our team is currently working on a fix. At this time, point-to-point calls or calls with two participants in the VMR are working fine. The issue is observed only when there are more than three participants in the meeting room.
- monitoring Mar 17, 2026, 02:47 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 17, 2026, 05:36 PM UTC
This incident has been resolved.
Your product runs on more than Lifesize Cloud
Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.
Amazon Web Services