Lifesize Cloud incident

Call Management Service – EU Region Users Unable to Join Lifesize Multiparty Calls and Connect+ GW Calls

Major Resolved View vendor source →

Lifesize Cloud experienced a major incident on October 7, 2026 affecting Call Management Service and Multiway Call Service, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 07:47 AM UTC
Resolved
Oct 07, 2026, 10:55 AM UTC
Duration
3h 7m
Detected by Pingoru
Oct 07, 2026, 07:47 AM UTC

Affected components

Call Management ServiceMultiway Call Service

Update timeline

  1. investigating Oct 07, 2026, 07:47 AM UTC

    Call Management Service – EU Region Users Unable to Join Lifesize Multiparty Calls and Connect+ GW Calls. Point to points calls are working fine.

  2. monitoring Oct 07, 2026, 09:27 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Oct 07, 2026, 10:55 AM UTC

    This incident has been resolved.