Level365 incident

Softphone Outbound Call Audio Issues

Ongoing since 02:00 PM UTC, affecting Secondary Services.

investigating Nov 04, 2026, 02:00 PM UTC

We are currently investigating reports of missing audio on outbound calls for some users of the Level365 Softphone. Our team is actively working to identify the cause, and further updates will be provided as more information becomes available.

Started
Nov 04, 2026, 02:00 PM UTC
Resolved
Ongoing
Duration
● 1h 24m
Detected by Pingoru
Nov 04, 2026, 02:00 PM UTC

Affected components

Secondary Services

Update timeline

  1. investigating Nov 04, 2026, 02:00 PM UTC

    We are currently investigating reports of missing audio on outbound calls for some users of the Level365 Softphone. Our team is actively working to identify the cause, and further updates will be provided as more information becomes available.

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