Level365 incident

Investigating Post-Maintenance Service Issues

Notice Resolved View vendor source →

Level365 experienced a notice incident on August 26, 2026 affecting Core UCaaS Services, lasting 3h 43m. The incident has been resolved; the full update timeline is below.

Started
Aug 26, 2026, 12:32 PM UTC
Resolved
Aug 26, 2026, 04:15 PM UTC
Duration
3h 43m
Detected by Pingoru
Aug 26, 2026, 12:32 PM UTC

Affected components

Core UCaaS Services

Update timeline

  1. investigating Aug 26, 2026, 12:32 PM UTC

    We are investigating reports of calling issues following the completion of our recent scheduled maintenance. Some users may experience intermittent interruptions when making or receiving calls. Our team is actively working to restore normal calling service as quickly as possible. We will provide another update as more information becomes available.

  2. identified Aug 26, 2026, 02:40 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Aug 26, 2026, 04:15 PM UTC

    This incident has been resolved. All reported calling issues have been resolved, and no additional issues have been reported. We apologize for any inconvenience this may have caused. If you need further assistance, please contact our Support Team at support.level365.com.