Is Level365 down?

We are currently investigating reports of some users being unable to log in to the Level365 Web App (app.level365.com). Our team is actively working to identify the cause, and further updates will be provided as more information becomes available.

We are continuing to investigate reports of issues with the Web App related to logging in and components not loading properly once logged in. Further updates will be provided as more information becomes available.

We are continuing to investigate reports of some users being unable to log in to the Level365 Web App (app.level365.com). Our team has identified the cause and is working on a fix. We will provide a further update once it has been implemented.

We are continuing to work on a fix for the login issues affecting some users of the Level365 Web App (app.level365.com). We will provide a further update once the fix has been implemented.

A fix has been implemented for intermittent issues affecting some users of the Level365 Web App (app.level365.com). We are continuing to monitor the situation. If you experience any new issues, please contact our support team at support.level365.com.

We have monitored and confirmed that all services are functioning as expected, with no new reports of issues. This incident is now resolved. If you experience any further problems, please contact our support team at support.level365.com.

We are investigating reports of calling issues following the completion of our recent scheduled maintenance. Some users may experience intermittent interruptions when making or receiving calls. Our team is actively working to restore normal calling service as quickly as possible. We will provide another update as more information becomes available.

The issue has been identified and a fix is being implemented.

This incident has been resolved. All reported calling issues have been resolved, and no additional issues have been reported. We apologize for any inconvenience this may have caused. If you need further assistance, please contact our Support Team at support.level365.com.

On August 12, Level365 performed standard maintenance on core servers as part of ongoing work to increase infrastructure capacity. During the maintenance, device registrations were temporarily moved to an alternate server to maintain connectivity and minimize service interruptions. Following the maintenance, we identified that a small number of devices were having difficulty registering with the platform. Our investigation found that the alternate server had incomplete device-level information due to a data replication issue. This only affected a small subset of devices but prevented those devices from registering properly and receiving calls. Once identified, our team worked directly with affected users to restore their devices. We also identified the underlying replication issue and deployed a corrective fix to address any remaining registration problems and to prevent this from occurring again in the future.