Lessonly Outage History

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Lessonly had 54 outages in the last 2 years totaling 278h 56m of downtime — averaging 2.2 incidents per month.

There were 54 Lessonly outages since August 8, 2025 totaling 278h 56m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.lessonly.com

Major July 29, 2026

Some customers experiencing video playback issues

Detected by Pingoru
Jul 29, 2026, 04:18 PM UTC
Resolved
Jul 29, 2026, 06:28 PM UTC
Duration
2h 10m
Affected: Learning Video
Timeline · 4 updates
  1. investigating Jul 29, 2026, 04:18 PM UTC

    We are currently investigating this issue.

  2. identified Jul 29, 2026, 04:52 PM UTC

    Identified as an issue with our video playback provider, "Vimeo".

  3. monitoring Jul 29, 2026, 05:48 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 29, 2026, 06:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 24, 2026

LiveDoc Document Generation Timeout for Customers on West0

Detected by Pingoru
Jul 24, 2026, 10:14 AM UTC
Resolved
Jul 24, 2026, 11:33 AM UTC
Duration
1h 18m
Affected: U.S. West0U.S. West2
Timeline · 3 updates
  1. investigating Jul 24, 2026, 10:14 AM UTC

    We are currently investigating this issue.

  2. monitoring Jul 24, 2026, 11:12 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 24, 2026, 11:33 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 21, 2026

Renew Session Errors when Accessing Explore within Learning

Detected by Pingoru
Jul 21, 2026, 10:08 AM UTC
Resolved
Jul 21, 2026, 10:49 AM UTC
Duration
41m
Affected: Learning Web
Timeline · 4 updates
  1. investigating Jul 21, 2026, 10:08 AM UTC

    We are currently investigating this issue.

  2. identified Jul 21, 2026, 10:25 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 21, 2026, 10:42 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 21, 2026, 10:49 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 16, 2026

Lessons in Seismic Learning Erroring Out

Detected by Pingoru
Jul 16, 2026, 11:46 PM UTC
Resolved
Jul 17, 2026, 05:35 AM UTC
Duration
5h 49m
Affected: Learning Web
Timeline · 3 updates
  1. investigating Jul 16, 2026, 11:46 PM UTC

    We are currently investigating this issue.

  2. monitoring Jul 17, 2026, 12:05 AM UTC

    Team's have addressed issues with slow loading, errors, and memory issues. All the backed up processes have cleared. Root cause is being investigated.

  3. resolved Jul 17, 2026, 05:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Major July 10, 2026

Some customers experiencing 404 errors navigating in the platform

Detected by Pingoru
Jul 10, 2026, 04:38 PM UTC
Resolved
Jul 10, 2026, 06:59 PM UTC
Duration
2h 21m
Affected: U.S. West0U.S. West1U.S. West2U.S. West3
Timeline · 4 updates
  1. investigating Jul 10, 2026, 04:38 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 10, 2026, 04:45 PM UTC

    We are continuing to investigate this issue.

  3. monitoring Jul 10, 2026, 05:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 10, 2026, 06:59 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice July 7, 2026

A small subset of customers may have experienced issues with SSO login.

Detected by Pingoru
Jul 07, 2026, 03:53 PM UTC
Resolved
Jul 07, 2026, 03:55 PM UTC
Duration
1m
Affected: U.S. West0U.S. West1U.S. West2U.S. West3U.S. East0U.S. East1U.S. East2U.S. East3U.S. East4U.S. SouthWest1CAN1 (Canada)UK1 (U.K.)DE1 (Germany)CH1 (Switzerland)AUS2 (Australia)JP1 (Japan)HK1 (East Asia)
Timeline · 2 updates
  1. investigating Jul 07, 2026, 03:53 PM UTC

    Our team has already resolved the issue.

  2. resolved Jul 07, 2026, 03:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Major July 6, 2026

Some customers seeing "renew session" error message after logging into tenant

Detected by Pingoru
Jul 06, 2026, 02:45 AM UTC
Resolved
Jul 07, 2026, 01:58 PM UTC
Duration
1d 11h
Affected: User Management
Timeline · 4 updates
  1. investigating Jul 06, 2026, 02:45 AM UTC

    We are currently investigating this issue.

  2. identified Jul 06, 2026, 02:55 AM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jul 06, 2026, 02:57 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jul 07, 2026, 01:58 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 29, 2026

Tenants experiencing login issues

Detected by Pingoru
Jun 29, 2026, 01:51 AM UTC
Resolved
Jun 29, 2026, 04:35 AM UTC
Duration
2h 44m
Affected: U.S. West0U.S. West1U.S. West2U.S. West3U.S. East0U.S. East1U.S. East2U.S. East3U.S. East4U.S. SouthWest1CAN1 (Canada)UK1 (U.K.)NL1 (Europe) DeprecatedDE1 (Germany)CH1 (Switzerland)AUS2 (Australia)JP1 (Japan)HK1 (East Asia)
Timeline · 3 updates
  1. identified Jun 29, 2026, 01:51 AM UTC

    Tenants are experiencing issues with login flows. Our engineers are aware of the issue and working on immediate resolution.

  2. monitoring Jun 29, 2026, 02:12 AM UTC

    The engineering team resolved an issue with a recent deployment. All tenants are able to login now. We're continuing to monitor the situation.

  3. resolved Jun 29, 2026, 04:35 AM UTC

    This incident has been resolved.

Read the full incident report →

Major June 4, 2026

Inbound emails for support cases not delivering

Detected by Pingoru
Jun 04, 2026, 02:05 PM UTC
Resolved
Jun 04, 2026, 03:13 PM UTC
Duration
1h 8m
Affected: Inbound Customer Support
Timeline · 4 updates
  1. investigating Jun 04, 2026, 02:05 PM UTC

    Inbound emails for support cases are experiencing issues delivering into the support ticketing system. Cases created via the support.seismic.com portal and chat support are not affected.

  2. identified Jun 04, 2026, 02:41 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jun 04, 2026, 02:54 PM UTC

    Emails are flowing through now and the issue is resolved. Customers may have experienced delayed replies and case updates. The Support Team is currently working to catch up on any delayed replies and new case updates. We will continue to monitor support email capabilities.

  4. resolved Jun 04, 2026, 03:13 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical June 2, 2026

Login issues for some Seismic customers in East US Region

Detected by Pingoru
Jun 02, 2026, 04:49 PM UTC
Resolved
Jun 03, 2026, 04:16 PM UTC
Duration
23h 27m
Affected: U.S. East0
Timeline · 8 updates
  1. investigating Jun 02, 2026, 04:49 PM UTC

    We are currently investigating this issue.

  2. identified Jun 02, 2026, 05:52 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Jun 02, 2026, 06:30 PM UTC

    The Seismic Engineering Team is continuing to work on resolving tenant accessibility in the EAST0 region. We'll provide additional updates as we have them.

  4. identified Jun 02, 2026, 07:02 PM UTC

    The engineering team is continuing to resolve tenant accessibility issues in the EAST0 region. We initiated a rollback of the impacted service, but that did not fully alleviate stability issues for the Seismic platform in the region. We are continuing to move forward with pulling additional diagnostics to determine the source of the instability. We will continue to provide additional updates.

  5. identified Jun 02, 2026, 07:33 PM UTC

    Seismic engineering has continued to scale out the impacted service further, and we are starting to see signs of recovery. The root cause of the degradation is still being determined, and we are still investigating. Seismic engineering is continuing to ensure stability with additional follow-up actions, including pulling additional diagnostics into the impacted service to understand what caused the initial degradation. We will continue to provide updates as we have them.

  6. monitoring Jun 02, 2026, 08:27 PM UTC

    Seismic engineering is seeing signs of stability, with the impacted services returning to a healthy state. We are continuing to monitor the environment closely to ensure full recovery. Root cause investigation remains active to understand what caused the initial degradation and prevent future occurrences. We will continue to provide updates as we have them.

  7. monitoring Jun 02, 2026, 09:15 PM UTC

    Seismic engineering has confirmed that the impacted service has fully recovered and all EAST0 tenants were back online as of approximately 3:30 PM ET. We sincerely apologize for the disruption this caused to your teams today. We understand the impact this had on your business and are committed to ensuring the reliability of our platform. A full post-mortem is being conducted at this time. Thank you for your patience and understanding.

  8. resolved Jun 03, 2026, 04:16 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 8, 2026

"Help" option inaccessible for some users.

Detected by Pingoru
May 08, 2026, 06:39 PM UTC
Resolved
May 09, 2026, 07:27 AM UTC
Duration
12h 47m
Affected: U.S. West1U.S. East0U.S. East2
Timeline · 2 updates
  1. investigating May 08, 2026, 06:39 PM UTC

    We are currently investigating this issue.

  2. resolved May 12, 2026, 01:37 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 17, 2026

Some customers are experiencing login issues in West US

Detected by Pingoru
Apr 17, 2026, 02:24 PM UTC
Resolved
Apr 17, 2026, 04:14 PM UTC
Duration
1h 49m
Affected: U.S. West1
Timeline · 4 updates
  1. investigating Apr 17, 2026, 02:24 PM UTC

    We are currently investigating this issue.

  2. identified Apr 17, 2026, 02:33 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Apr 17, 2026, 03:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Apr 17, 2026, 04:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2026

Some customers are experiencing "the video does not exist" or other errors when attempting to watch videos

Detected by Pingoru
Apr 14, 2026, 04:50 PM UTC
Resolved
Apr 14, 2026, 10:02 PM UTC
Duration
5h 12m
Affected: Content Video
Timeline · 6 updates
  1. investigating Apr 14, 2026, 04:50 PM UTC

    We are currently investigating this issue.

  2. investigating Apr 14, 2026, 04:51 PM UTC

    Vimeo, Seismic's video provider, is currently experiencing issues on their platform. Seismic is engaging with Vimeo to identify cause and resolution. https://status.vhx.tv/

  3. identified Apr 14, 2026, 05:07 PM UTC

    Some videos beginning to recover through Seismic's backup measures. We continue to communicate with Vimeo on full recovery.

  4. identified Apr 14, 2026, 05:13 PM UTC

    Vimeo has identified the issue and is implementing a fix.

  5. monitoring Apr 14, 2026, 06:06 PM UTC

    Vimeo has recovered and we continue to monitor.

  6. resolved Apr 14, 2026, 10:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 13, 2026

Performance issues for customers in US West1 Region

Detected by Pingoru
Apr 13, 2026, 02:44 PM UTC
Resolved
Apr 13, 2026, 08:05 PM UTC
Duration
5h 21m
Affected: U.S. West1
Timeline · 3 updates
  1. investigating Apr 13, 2026, 02:44 PM UTC

    We are currently investigating this issue.

  2. monitoring Apr 13, 2026, 02:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 13, 2026, 08:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical April 9, 2026

SCORM lessons showing error message in Seismic Learning

Detected by Pingoru
Apr 09, 2026, 09:45 PM UTC
Resolved
Apr 10, 2026, 02:25 PM UTC
Duration
16h 39m
Affected: Learning Web
Timeline · 5 updates
  1. investigating Apr 09, 2026, 09:45 PM UTC

    We are currently investigating this issue.

  2. identified Apr 09, 2026, 11:08 PM UTC

    Seismic Engineers are currently in contact with SCORM vendor Rustici investigating the issue.

  3. identified Apr 09, 2026, 11:34 PM UTC

    Issue has been identified with the Rustici vendor and their cloud provider. They are working to address the root cause. We are starting to see some recovery and will continue to monitor.

  4. monitoring Apr 09, 2026, 11:56 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Apr 10, 2026, 02:25 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 6, 2026

Customer are experiencing "503 Service Temporarily Unavailable" when attempting to access Learning

Detected by Pingoru
Apr 06, 2026, 09:00 PM UTC
Resolved
Apr 06, 2026, 09:20 PM UTC
Duration
20m
Affected: Learning APILearning Chat SupportLearning Content DeliveryLearning Document DeliveryLearning Email DeliveryLearning VideoLearning Web
Timeline · 2 updates
  1. investigating Apr 06, 2026, 09:22 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 07, 2026, 12:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 6, 2026

Users encountering errors when attempting to send Bulk Email, LiveSend, and DSR's

Detected by Pingoru
Apr 06, 2026, 02:48 PM UTC
Resolved
Apr 06, 2026, 06:46 PM UTC
Duration
3h 58m
Affected: Digital Sales RoomBulk Email
Timeline · 6 updates
  1. investigating Apr 06, 2026, 02:48 PM UTC

    We are currently investigating this issue.

  2. identified Apr 06, 2026, 04:08 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Apr 06, 2026, 04:22 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 06, 2026, 05:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Apr 06, 2026, 05:20 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Apr 06, 2026, 06:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 20, 2026

My Apps section of the UI not loading

Detected by Pingoru
Mar 20, 2026, 06:22 PM UTC
Resolved
Mar 23, 2026, 01:20 PM UTC
Duration
2d 18h
Affected: My Apps
Timeline · 3 updates
  1. investigating Mar 20, 2026, 06:22 PM UTC

    We are currently investigating this issue.

  2. monitoring Mar 20, 2026, 06:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 23, 2026, 01:20 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 27, 2026

Issues with content loading in Collections affecting multiple regions

Detected by Pingoru
Feb 27, 2026, 03:45 PM UTC
Resolved
Feb 27, 2026, 09:02 PM UTC
Duration
5h 17m
Affected: U.S. West1U.S. West2U.S. West3U.S. East0U.S. East2U.S. East3CAN1 (Canada)DocCenter
Timeline · 5 updates
  1. investigating Feb 27, 2026, 03:45 PM UTC

    We are currently investigating this issue.

  2. identified Feb 27, 2026, 04:19 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 27, 2026, 05:50 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Feb 27, 2026, 06:12 PM UTC

    We are continuing to monitor for any further issues.

  5. resolved Feb 27, 2026, 09:02 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 27, 2026

Login Issues for Switzerland Customers

Detected by Pingoru
Feb 27, 2026, 05:30 AM UTC
Resolved
Feb 27, 2026, 05:47 AM UTC
Duration
16m
Affected: CH1 (Switzerland)
Timeline · 2 updates
  1. investigating Feb 27, 2026, 03:50 PM UTC

    We are currently investigating this issue.

  2. resolved Feb 27, 2026, 03:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 25, 2026

LiveInsights Data Delays for US Customers

Detected by Pingoru
Feb 25, 2026, 02:33 PM UTC
Resolved
Feb 26, 2026, 08:51 PM UTC
Duration
1d 6h
Affected: DIY DashboardsLiveInsights
Timeline · 2 updates
  1. identified Feb 25, 2026, 02:33 PM UTC

    The issue has been identified and a fix is being implemented.

  2. resolved Feb 26, 2026, 08:51 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 20, 2026

Login and access issues are currently affecting multiple regions

Detected by Pingoru
Feb 20, 2026, 02:19 PM UTC
Resolved
Feb 20, 2026, 07:55 PM UTC
Duration
5h 36m
Affected: U.S. West0U.S. West3U.S. East4UK1 (U.K.)AUS2 (Australia)
Timeline · 7 updates
  1. investigating Feb 20, 2026, 02:19 PM UTC

    We are currently investigating this issue.

  2. investigating Feb 20, 2026, 02:41 PM UTC

    We are continuing to investigate this issue.

  3. investigating Feb 20, 2026, 02:49 PM UTC

    We are continuing to investigate this issue.

  4. investigating Feb 20, 2026, 03:07 PM UTC

    We are continuing to investigate this issue.

  5. identified Feb 20, 2026, 03:48 PM UTC

    Teams have identified the issue and tenants are now becoming accessible

  6. monitoring Feb 20, 2026, 04:22 PM UTC

    The issue is resolved as teams resolved a caching issue with tenant metadata. Root cause is currently under investigation.

  7. resolved Feb 20, 2026, 07:55 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical February 19, 2026

LiveSocial User App Launch Errors

Detected by Pingoru
Feb 19, 2026, 02:24 PM UTC
Resolved
Feb 19, 2026, 02:48 PM UTC
Duration
23m
Affected: LiveSocial Application
Timeline · 2 updates
  1. monitoring Feb 19, 2026, 09:04 PM UTC

    Incident start time adjusted to actual time

  2. resolved Feb 19, 2026, 09:05 PM UTC

    This incident has been resolved.

Read the full incident report →