Lessonly incident
Inbound emails for support cases not delivering
Lessonly experienced a major incident on June 4, 2026 affecting Inbound Customer Support, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
Inbound Customer Support
Update timeline
- investigating Jun 04, 2026, 02:05 PM UTC
Inbound emails for support cases are experiencing issues delivering into the support ticketing system. Cases created via the support.seismic.com portal and chat support are not affected.
- identified Jun 04, 2026, 02:41 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jun 04, 2026, 02:54 PM UTC
Emails are flowing through now and the issue is resolved. Customers may have experienced delayed replies and case updates. The Support Team is currently working to catch up on any delayed replies and new case updates. We will continue to monitor support email capabilities.
- resolved Jun 04, 2026, 03:13 PM UTC
This incident has been resolved.