Resolved after 19 minutes, on November 3, 2026.
We have identified the issue with global addins. Regional addins are not affected. We expect to remediate the issue within 30 minutes
Update timeline
- investigating Nov 03, 2026, 01:39 PM UTC
We are investigating reports of the Word add-in not loading for certain customers using new authentication systems
- identified Nov 03, 2026, 01:44 PM UTC
We have identified the issue with global addins. Regional addins are not affected. We expect to remediate the issue within 30 minutes
- resolved Nov 03, 2026, 01:59 PM UTC
The issue has been resolved and the system is operating normally.
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