Resolved after 17 minutes, affecting LearnUpon Application - EU Region, on March 7, 2022.
We have resolved the issue by reverting the component upgrade from earlier. We will continue to review the component upgrade process before upgrading again in future. This impacted customer-provided content during the window of 12:50 to 14:18 UTC, and mainly affected user logins. The issue is now resolved. Please accept our apologies for the disruption, and rest assured that large number of people are working on preventative measures with a formal review process underway.
Affected components
Update timeline
- investigating Mar 07, 2022, 02:27 PM UTC
We are investigating recent increased errors accessing portals
- identified Mar 07, 2022, 02:29 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 07, 2022, 02:31 PM UTC
We recently observed a brief service disruption as a result of migrating to a new component version. This component is used indirectly by several systems and we reverted the change quickly. Many portals were temporarily affected.
- resolved Mar 07, 2022, 02:44 PM UTC
We have resolved the issue by reverting the component upgrade from earlier. We will continue to review the component upgrade process before upgrading again in future. This impacted customer-provided content during the window of 12:50 to 14:18 UTC, and mainly affected user logins. The issue is now resolved. Please accept our apologies for the disruption, and rest assured that large number of people are working on preventative measures with a formal review process underway.
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