Possible delays creating or updating authoring content in us-east-1 and eu-west-1 regions

Update timeline

1. investigating Jun 28, 2023, 04:12 PM UTC

   As of 16:10 UTC, we are investigating possible delays in creating and updating content in the us-east-1 and eu-west-1 region. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

2. investigating Jun 28, 2023, 04:23 PM UTC

   As of 16:20 UTC, authoring queues have cleared and no further impact is detected. Learnosity Support and Systems Engineering teams will continue to monitor the issue, and will follow on with an update as soon as possible.

3. monitoring Jun 28, 2023, 04:25 PM UTC

   [Update status to monitoring.] Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

4. resolved Jun 28, 2023, 05:28 PM UTC

   As of 17:20 UTC, after an hour of monitoring, we've seen no further delays with creating or updating content in any region. Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required. Please reach out if you have any questions or concerns.