Issue affecting Enhanced Math scoring in the US-East-1 region

Update timeline

1. investigating Oct 02, 2026, 06:08 PM UTC

   As of 16:45 UTC, we began experiencing very low numbers of scoring delays with our Enhanced Math Scoring service in the US-East-1 region. All sessions were scored, and no data loss occurred. No other APIs are affected. We're investigating ongoing delays limited to this service. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

2. identified Oct 02, 2026, 06:30 PM UTC

   As of 18:30 UTC, we have identified a scaling issue for the Enhanced Math Scoring service and are working to resolve the problem. All sessions continue to be captured without data loss and all other API are operating normally. Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

3. monitoring Oct 02, 2026, 07:10 PM UTC

   As of 19:00 UTC, we have not seen delays in the Enhanced Math Scoring service for some time and will now enter a monitoring phase. We will continue to monitor for 30 minutes before resolving the issue. Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

4. resolved Oct 02, 2026, 07:52 PM UTC

   As of 19:45 UTC, we have resolved the issue affecting Enhanced Math Scoring in the US-East-1 region. All APIs and services are functioning normally. Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required. Please reach out if you have any questions or concerns.