Learnosity Outage History

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There were 3 Learnosity outages since February 4, 2026 totaling 2h 44m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.learnosity.com

Minor April 17, 2026

Degraded performance affecting availability of newly submitted session results in US-East-1

Detected by Pingoru
Apr 17, 2026, 04:06 PM UTC
Resolved
Apr 17, 2026, 04:55 PM UTC
Duration
48m
Affected: Loading and rendering of reportsAvailability of session information
Timeline · 4 updates
  1. investigating Apr 17, 2026, 04:06 PM UTC

    As of 16:00 UTC, we are currently experiencing a slowdown in availability of newly submitted submitted session results in the us-east-1 region. There is no data loss, all saves and submissions are being queued as designed, and the assessments stack remains operational. Delays may currently be experienced using the Data API to fetch session results, and the Reports API to display results. Other workflows that rely on the synchronous use of Data API results may also be affected. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

  2. identified Apr 17, 2026, 04:21 PM UTC

    As of 16:20 UTC, Learnosity has increased database performance and we are processing queued sessions rapidly. Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

  3. monitoring Apr 17, 2026, 04:28 PM UTC

    As of 16:25 UTC, we have resolved the slowdown in processing session results and all sessions are being scored normally. We will continue to monitor for a further 30 minutes before closing this incident report. Learnosity Support and Systems Engineering teams are continuing to actively investigate the issue, and will follow on with an update and resolution as soon as possible.

  4. resolved Apr 17, 2026, 05:58 PM UTC

    As of 16:55 UTC, we are have resolved the degraded performance issue affecting availability of session data in us-east-1. Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required. Please reach out if you have any questions or concerns.

Read the full incident report →

Minor April 16, 2026

Degraded performance affecting Live Progress Report in US-East-1

Detected by Pingoru
Apr 16, 2026, 02:08 PM UTC
Resolved
Apr 16, 2026, 03:23 PM UTC
Duration
1h 15m
Affected: Live Progress (Live Activity by User) report
Timeline · 2 updates
  1. investigating Apr 16, 2026, 02:08 PM UTC

    As of 13:30 UTC, we are currently experiencing slow downs affecting the Live Progress report in the us-east-1 region. Atypical use of eventbus may also be affected, such as custom reports/implementations. Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

  2. resolved Apr 16, 2026, 03:23 PM UTC

    As of 14:30 UTC, the Live Progress report event degradation issue in the us-east-1 region has been resolved. Additional capacity processed the event load and these systems are operating normally. Brief additional latency during this scaling may have been introduced for users of Learnosity's premium Firehose feature, but we've seen no evidence that this affected customers. This, too, was resolved once scaling was complete. Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required. Please reach out if you have any questions or concerns.

Read the full incident report →

Major February 4, 2026

Issue affecting assessment delivery in VA (us-east-1)

Detected by Pingoru
Feb 04, 2026, 06:34 PM UTC
Resolved
Feb 04, 2026, 07:15 PM UTC
Duration
40m
Affected: AMER Authoring (Summary)AMER Assessment (Summary)AMER Analytics (Summary)Loading and rendering of assessment UILoading and rendering of reportsLoading and rendering of Item/Activity Edit viewLoading and rendering of Items/Questions/FeaturesLoading and rendering of Question Edit viewSaving of student responses
Timeline · 4 updates
  1. identified Feb 04, 2026, 06:34 PM UTC

    As of 18:30 UTC, we are currently experiencing an issue affecting assessment delivery in VA (us-east-1). Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.

  2. monitoring Feb 04, 2026, 06:55 PM UTC

    As of 18:52 UTC, the Learnosity System Engineering team has put a fix in place. We will continue to monitor for some time to ensure a stable recovery, but all services are operational again. Learnosity Support and Systems Engineering teams will continue to actively monitor the issue, and will follow on with an update and resolution as soon as possible.

  3. resolved Feb 04, 2026, 07:15 PM UTC

    As of 19:12 UTC, traffic has returned to normal and everything remains stable. We have resolved the incident affecting assessments in VA (us-east-1). Learnosity Support and Systems Engineering teams will follow up with a post mortem once we have completed root cause analysis and finalized any next steps or preventative measures required. Please reach out if you have any questions or concerns.

  4. postmortem Feb 10, 2026, 05:08 PM UTC

    ### **Affected Systems and Regions** On 2026-02-04, Learnosity experienced an availability incident impacting Questions API access for customers in the AMER region. The issue began at approximately 18:02 UTC and was formally declared resolved at 18:51 UTC. The total duration of customer impact was approximately 49 minutes. ### **Investigation** The issue was first detected when the Items API attempted to initialize the dependent Questions API. The incident was traced to a misconfiguration within the content delivery network servicing the AMER region, causing a SSL certificate error.. During a certificate management task, the distribution responsible for serving [_questions.learnosity.com_](http://questions.learnosity.com) was configured with an SSL certificate that did not match the _\*.learnosity.com_ domain nomenclature. This caused browsers and client systems to reject connections to the affected subdomain. ### **Resolution** Once the issue was identified, the response team updated the affected distribution to use the correct SSL certificate. Service was fully restored after the change was completed. ### **Prevention** Learnosity is strengthening certificate deployment and validation processes to ensure that domain mappings are verified prior to rollout. Additional safeguards have been added to prevent cross-domain certificate assignments and to improve monitoring for sudden traffic drops that may indicate certificate-related failures.

Read the full incident report →

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