Resolved after 50 minutes, affecting AMER Assessment (Summary), on August 23, 2023.
As of 13:40 UTC, we have resolved the issue affecting assessments in VA (us-east-1). All systems continue to operate normally, so we're closing off this incident. Please reach out if you have any questions or concerns.
Affected components
Update timeline
- investigating Aug 23, 2023, 12:51 PM UTC
As of 12:46 UTC, we are investigating elevated error rates below 3% affecting assessments in the VA region (us-east-1). Learnosity Support and Systems Engineering teams are actively investigating the issue, and will follow on with an update and resolution as soon as possible.
- identified Aug 23, 2023, 01:11 PM UTC
As of 13:10 UTC, the Systems Engineering team has identified the cause of the errors and has taken steps to address it. Due to the Questions API built-in retry logic, clients should not have experienced any visible failures and all sessions would have been processed with only a slight delay. All systems are currently back to fully operational status. We will continue to monitor for a time to confirm continued normal operations before we fully close this incident.
- resolved Aug 23, 2023, 01:41 PM UTC
As of 13:40 UTC, we have resolved the issue affecting assessments in VA (us-east-1). All systems continue to operate normally, so we're closing off this incident. Please reach out if you have any questions or concerns.
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