Layer Systems Outage History

Our technical team has identified a performance issue on our production environment. The issue has been identified as an issue on our production database cluster, which is causing some requests to slow down or time out. We apologise to customers affected and are working to re-establish our normal service levels as quickly as possible. We will update this ticket when we have further information.

We’re currently investigating reports of slower-than-usual performance affecting parts of The Layer. The platform remains available, but some actions may take longer to complete. Our team is actively working to identify the cause and restore normal performance. We’ll share another update as soon as we have more information.

We’re aware of an issue where some customers may receive duplicate email notifications from The Layer. Our team has identified the cause and is actively working on a fix. There is no data loss and no action required from customers. We’ll provide a further update shortly.

We are currently experiencing an upstream issue with a third-party provider which is causing some page components to fail to load or render correctly. This may result in intermittent timeouts or partial page displays. Our team is actively monitoring the situation and working with the provider to restore full functionality. Updates will be posted here as we learn more.

Our phone lines are currently experiencing issues. Please reach out to us via Intercom chat or check our Status Page for live updates. We’re working to restore service as quickly as possible, thanks for your patience.

We're currently investigating reports of latency affecting some requests. We'll update this page when we have further information.

We are currently investigating performance degradation affecting read-only services, including those serving cached reporting data and count-based metrics. The core platform remains operational. Our team is actively working to optimise performance and will provide updates as more information becomes available.

We're currently experiencing a performance degradation affecting a subset of users. We've taken corrective action and rebalanced traffic across healthy nodes. The platform is now stable and operating at reduced redundancy. Most users should be able to perform tasks as normal. We continue to monitor closely and will provide further updates as needed.

We are currently experiencing an issue with the Asset Batch Editor feature that may affect some users. Our team is actively working on resolving this as quickly as possible. Thank you for your understanding.

We’re aware of an issue affecting the quotes work stacks where users are unable to open quotes that are either open or in progress. Our team is actively investigating the root cause and working on a fix. We’ll keep you updated here with any developments or ETA for resolution.