Layer Systems incident

Incident Report: Service Issue Following Routine Release

Notice Resolved View vendor source →

Layer Systems experienced a notice incident on May 9, 2025 affecting Mail Triage and Layer App and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
May 09, 2025, 08:38 AM UTC
Resolved
May 09, 2025, 08:47 AM UTC
Duration
8m
Detected by Pingoru
May 09, 2025, 08:38 AM UTC

Affected components

Mail TriageLayer AppLayer APILayer Exchange & Office 365 ConnectorData Manager

Update timeline

  1. monitoring May 09, 2025, 08:38 AM UTC

    This morning, we identified a temporary service issue affecting user experience following the deployment of a new release. The release has since been rolled back, and full functionality was restored at 09:30 BST. We are reviewing our deployment process to reduce the risk of similar incidents in future updates. We apologise for the inconvenience and appreciate your understanding.

  2. resolved May 09, 2025, 08:47 AM UTC

    This incident has been resolved.