Layer Systems incident

Elevated Errors and Slow Response Times on The Layer

Minor Resolved View vendor source →

Layer Systems experienced a minor incident on March 26, 2025 affecting Mail Triage and Layer App and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Mar 26, 2025, 08:45 AM UTC
Resolved
Mar 26, 2025, 09:35 AM UTC
Duration
50m
Detected by Pingoru
Mar 26, 2025, 08:45 AM UTC

Affected components

Mail TriageLayer AppLayer APILayer Exchange & Office 365 ConnectorData Manager

Update timeline

  1. monitoring Mar 26, 2025, 08:45 AM UTC

    🕒 Timeframe: 8:15 AM – 8:40 AM GMT ⚠️ Impact: Users may have experienced degraded performance, including slower page loads and increased error rates. The issue was traced to an underlying infrastructure issue on one of our production servers. We have taken immediate steps to stabilise the environment and are actively investigating root causes to prevent recurrence. We understand how frustrating this is and deeply appreciate your patience. If you're still experiencing issues, please refresh your session or contact support.

  2. resolved Mar 26, 2025, 09:35 AM UTC

    This incident has been resolved.